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My client is a Yorkshire-based education trust that currently has 8 schools under its belt, ranging from Primary Schools to Colleges. The trust continuously gains an 'Outstanding' rating from Ofsted and the team gives a lot of credit to the technical team for helping them achieve this. The trust is always ensuring it offers the best tech to its students and faculty, meaning lots of exciting projects for its tech team. They're looking for an IT Manager, who is experienced in the education sector to lead its team with their continuous growth. Trust IT Manager £40,000 - £50,000 Sheffield/Hybrid Day-to-Day: Part strategizing, part hands-on technical support Leading the technical development When providing technical support, this will be with high-level escalations. Developing the existing infrastructure in the trust Developing the college's networks, infrastructure, software and hardware Managing/leading the various ongoing and future projects Supporting in the creation/development of documentation in the IT team Managing the IT budget Technical Procurement Tech Stack: Active Directory Office 365 Windows Server Azure Networking Routers/Switches Firewalls Hardware Company Benefits: Access to the local government pensions scheme Cycle-to-Work scheme Free onsite parking 33 Paid Days Annual Leave Enhanced sick pay package. Enhanced family-friendly scheme Free flu jabs. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or @ Darcey . obyrne @ intechnologygroup . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior core administration support analyst Do you love data analysis? Does finding solutions to data queries excite you? If so, we have the ideal opportunity for you to work within our large, well-established Client Solutions team in Sheffield! This is a hybrid role with the flexibility to work both virtually and from our Sheffield office Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Working as part of the Client Solutions team, you will be an integral part of delivering solutions to our existing Pensions Administration clients. Producing and analysing data, reports as required for internal and external clients and requirements Identifying solutions to resolve data queries. Planning, prioritising and delivering assigned project activities for each client including reporting and additional information required for client meetings Reviewing project tracker and making sure all daily, monthly and annual processes are completed Participating actively in client catch-up calls and meetings as appropriate Highlighting risks and errors to relevant parties as soon as possible, following risk management processes Highlight areas of improvement in the team to increase effectiveness Communicating with relevant parties using the appropriate means and language inc attending internal meetings/calls where required Building strong relationships with client teams, client representatives and third-party providers Achieving team and individual targets KPIs, SLAs, quality targets. Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues) Maintaining required technical knowledge and behavioural standards, especially all regulatory and statutory requirements Having an awareness of the proportion of time spent on chargeable activities Reviewing the mailbox and work allocation tool and adhering to the timescales set for all tasks Following processes and updating controls Be responsible for personal compliance with Aon's project management and approval procedures How this opportunity is different A hybrid mix of office based (50%) and home working (50%) means you get the best of both worlds! Working with an well-established team of twenty data analysts who have a wealth of pensions knowledge between them, ranging from three months to twenty plus years. You will initially work alongside a mentor, ensuring that you are well supported, enabling you to reach your full potential. Skills and experience that will lead to success Proficient with Microsoft Excel intermediate to Advanced Excel skills Pensions experience essential (DB,DC,LGPS) Proficiency with MS Office applications Excellent communication skills both verbal and written Excellent attention to detail and ongoing commitment to provide ongoing quality Experience of working in the Pensions service industry How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LI-RC1 2540363
2nd Line Support Engineer We're growing and want you to be a part of our journey. Isio's IT department has 21 employees who support the company's 1,300 employees. The role requires solving urgent issues and making sure Isio's solutions are always suitable and meet or exceed expectations. The role also involves working with third parties and communicating with the rest of the Isio organisation. This role can be based in our Manchester or Leeds office with a hybrid workstyle. The 2nd Line Support Engineer will handle queries and problems related to Isio's IT systems. To fix technical issues that come from the first line, they may work on the following areas, among others: Microsoft 365; Microsoft Azure AD; Microsoft Intune; Network Issues (Cisco Meraki); SharePoint Online; Secure Web Gateway; Virtual Machines; Azure Virtual Desktops; SOC Incidents; SAAS-based apps Role and Responsibilities Support a user base of 1,300 pension-oriented employees and support staff via telephone, service desk, and MS Teams communications. Work with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio's IT applications. Assist with the upskilling of other IT staff members to ensure issues and queries can be resolved before being escalated to the 2nd line engineers. Work closely with other IT and wider Isio stakeholders to resolve issues and improve efficiencies across the organisation. Assist with the administration and configuration of SharePoint Online. Document solutions to problems to build an IT knowledge base. Key Skills & Experience Excellent planning & organisational skills Microsoft qualifications around M365 and Azure Previous experience in a technical second-line support role Strong analytical skills and a creative approach to problem solving. Excellent communication skills with good customer-facing skills. high degree of understanding of the trends in IT and knowledge of the Microsoft stack, including Azure AD, Azure, SharePoint Online, M365, and 3rd party backup solutions. Windows 10/11 and Server 2016/2019 operating systems along with the Microsoft office suite ability to work independently and under pressure with minimal or no supervision. ability to travel nationally on an as-needed basis. An ability to work with security in mind in approach to all fixes. Desirable Hands on experience with administration of Secure Web Gateway technologies (Web Filter, Web Firewall, IPS/IDS) keeping our systems up to date with installation of software/firmware updates in line with vendor releases whilst maintaining service availability for our staff and clients. TCP/IP, DNS, DHCP, Firewalls, Switches and Wireless Access Points with a focus on Cisco Meraki Demonstrated Commitment to our Core Purpose Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: A competitive remuneration package, including a bonus scheme. A defined contribution pension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility (CSR) allowance Flexible working opportunities. A flexible benefits package. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.