We are looking for a skilled and proactive Technical Support Officer to join our Service Desk team.
You will provide outstanding technical support for our software products, playing a vital role in ensuring smooth operations and delivering top-tier customer service.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Posted by RecruitmentRevolution.com • £30K/yr to £45K/yr
General
For the past 20 years we've been building awesome software that connects all parts of the business - from marketplace, eCommerce and EPOS integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack.
Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support our customers as we grow.
Ready to join a trusted Award Winning tech brand
Small to medium size independent retailers are the lifeblood of the UK economy and we stand right by 2000 of them, helping them to run their entire business - from merchandising the product, sales, right through to inventory management and inventory control.