We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
We are seeking an experienced and dynamic Triage Engineerto join our helpdesk team
You will be responsible for providing first response to client tickets, including phone calls, emails, implementing first time fixes, following escalation procedures and monitoring daily tasks, all withing contracted service levels.
This role primarily serves as the first point of call for all customers.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Our client is not just a workplace; they're a community that values and supports its team members.
Join them on a journey where your career takes centre stage.
They are looking for talented and competitive administrative assistants that thrive working in a fast-paced environment as part of a close-knit team in a high growth area of the business.
Posted by Get Staffed Online Recruitment Limited • £23K/yr to £28K/yr
Our client is not just a workplace; they're a community that values and supports its team members.
Join them on a journey where your career takes centre stage.
They are looking for talented and competitive administrative assistants that thrive working in a fast-paced environment as part of a close-knit team in a high growth area of the business.
Posted by Havant and South Downs College (HSDC) • £22,507.70/yr
Provide exceptional desktop IT support combined with excellent customer service to staff and students
HSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.
Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for "owning" IT support requests from initiation through to their successful resolution.Responsibilities You will be responsible for: