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Join Our Team as a Helpdesk IT Analyst! Do you have what it takes to thrive in a dynamic environment? Are you a tech enthusiast eager to embark on an exciting career journey? If yes, then this could be the role for you! We're looking for a Helpdesk IT Analyst to join our innovative team. About the Role The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support / delivery for our customers. This is a junior role and has great potential in a vibrant environment to move up. You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible. Hours of Work: The shifts are 4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year's Day are Bank Holidays and are classed as days off for all staff. Typical Shifts are: (Subject to change) Early Shift: 08:00 to 16:15 with a 45min lunch break Late Shift: 11:45 to 20:00 with a 45min lunch break Sunday Shift: 09:45 to 18:15 with a 45min lunch break Key Responsibilities: You will: Assist and direct staff and / or customers where support tickets are raised Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable Support and maintain software and hardware used in the organisation's day-to-day operations and services. Provide an excellent level of service to our customers, being professional and courteous at all times. In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers. Key Requirements: High school education or higher education preferred or, and some helpdesk / project support experience Demonstrates a desire and aptitude to learn new skills and work on automated systems. Self-motivated, confident and hard-working individual Strong organisational ability and time management skills Must be able to work and communicate effectively with both IT Professionals and customers alike and have the ability to adapt communication based on the audience's technical or non-technical ability Possesses an ability and desire to work in a dynamic, fluid, fast-paced environment Ability to work on multiple projects simultaneously, yet bring closure to all in a timely manner, as and when required Good verbal & written communications and interpersonal skills Must possess excellent problem-solving skills-the ability to logically and systematically identify and resolve issues Ability to read and interpret technical documentation and procedures Broad knowledge of common software packages including all Microsoft Office products including good knowledge of Windows / MAC. Salary & Benefits: The successful candidate will be rewarded with the following: £18,000 - £22,500 annual salary based on previous experience Discretionary bonus potential at year end 28 days' annual leave (inc bank holidays) - Xmas Day, Boxing Day and NYD closed so holidays Remote Access tools for working from home (if applicable) Group Stakeholder pension following a successful trial period How to Apply Don't miss the opportunity to launch your IT career with us! Apply now by submitting your CV to the link provided and become a vital part of our dynamic team, where your potential will shine. All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean driving licence and credit/criminal history. We are an equal opportunities employer.
Job Reference: TS/PT/25-04/1150 Job Title: Helpdesk Administrator Location: Office Based Location: Glasgow Salary: £12026.67 Hours per week: Sunday 13:00 - 19:00, Monday & Tuesday 08:00 - 16:30 - 21 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for a Helpdesk Administrator to join our passionate and driven team based at our Glasgow office. Benefits Informal hybrid/flexible working arrangements 25 days holiday bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to "CHROMA", our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Superstar Awards Long service awards Key Responsibilities: Raising and closing jobs for reactive and system work orders, booking in reactive and PPM tasks. Working in conjunction with Managers and Coordinators to ensure seamless management of the contract. Helpdesk cover to meet clients' needs. Filing, scanning, and tracking paperwork. Providing Administrative support to the Helpdesk Team. About You: Applicants must have the right to work in the UK Strong Customer service skills. Proven administration experience Experience working with the CAFM system is advantageous. Knowledge of Microsoft Office packages. Exceptional telephone manner. How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply! Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply) https://b/form/f3343c912a8643b69cfdc89dc2bbba8f