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Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy and directly advise the owners and management teams leading them. We'll broaden your horizons Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operation remains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, you'll enjoy a friendly and supportive environment and plenty of variety to keep you on your toes. Want to play your part in our international operation? We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Our Business Support Hub (BSH) is recruiting an additional Senior Assistant to join their busy team. The BSH sits within the National Business Support Stream (NBSS) and provides administration support to the client facing members of the firm. The BSH is committed to delivering exceptional support and quality work across all areas of the business, whether it be creating engaging documents, assisting with the client take-on process or involvement in one-off projects. The role focusses on Quality Assurance and becoming a subject matter expert in all areas where the BSH provides support. The successful candidate will play a key role in contributing to the success of the Business Support Hub and will be an integral part of the team, delivering training and providing feedback. In this key role you will: Review all documents prepared by the BSH Assistants checking spelling, formatting and compliance with the firm's brand guidelines Deal with complex and challenging tickets with the support of other team members if required Proactively manage your work queue and call out any issues to the team associate Support the team Associate in maintaining SLA's Engage with requestors to understand the task if required Pro-actively engage, build & maintain relationships with requestors Become an integral part of the wider business support operation via team huddles, covering for colleagues as and providing feedback coaching to colleagues Stepping up as cover for the Associate in their absence as required Maintain a high quality of work throughout all processes in line with Quality Assurance frameworks Adhere to the BDO workable framework Be open to feedback to improve performance You'll be someone with: Excellent attention to detail, literacy & numeracy skills IT skills - strong working knowledge of MS Office (i.e., Outlook, Excel, Word, Teams) and similar desktop applications Willingness to learn new systems is essential Well presented with a professional level of communication both verbal and written Strong time management, organization skills and the ability to priorities and complete tasks with limited supervision Ability to work well in a team environment Experience in working in an admin role You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #RD-RZ1 #TJ-RZ1 #LI-RZ1