Join this revolutionary SaaS provider's team, where you'll lead a dynamic group delivering exceptional technical support to both our valued customers and internal staff.
We're seeking an individual with a blend of technical expertise, leadership prowess, and a customer-centric mindset to spearhead our Application Team.
General
Take ownership of, manage, and resolve queries and incidents reported to the application team.
As the Global IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations.
Our Global manufacturing client are urgently seeking a Global IT Service Desk Team Leader to join their team on a permanent basis.
Key responsibilities of a Global IT Service Desk Team Leader
Controlling scheduling and workload through the management of the team's ticketing queue.