Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Helpdesk Team Leader.
The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc.
It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
Join this revolutionary SaaS provider's team, where you'll lead a dynamic group delivering exceptional technical support to both our valued customers and internal staff.
We're seeking an individual with a blend of technical expertise, leadership prowess, and a customer-centric mindset to spearhead our Application Team.
General
Take ownership of, manage, and resolve queries and incidents reported to the application team.