We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
Posted by Havant and South Downs College (HSDC) • £22,507.70/yr
HSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.
Provide exceptional desktop IT support combined with excellent customer service to staff and students
Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for "owning" IT support requests from initiation through to their successful resolution.Responsibilities You will be responsible for:
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
We are seeking an experienced and dynamic Triage Engineerto join our helpdesk team
You will be responsible for providing first response to client tickets, including phone calls, emails, implementing first time fixes, following escalation procedures and monitoring daily tasks, all withing contracted service levels.
This role primarily serves as the first point of call for all customers.
Posted by Lloyd Recruitment Services Ltd • £28K/yr to £30K/yr
What's in it for you
Hybrid working (1 to 2 days in the office).
Competitive salary between £28,000- £30,000.
General
Lloyd Recruitment is pleased to be working with a leading business in the Camberley area, actively seeking a 1st & 2nd Line Support Engineer to join their dynamic team.