Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support.
General
This role would suit a capable and organised Helpdesk Administrator with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken.
As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers.
You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk.
This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP).
Our client currently run systems in the Cloud (365) and On-prem, however, there is a plan to move to all Services to the Cloud (private & public) so this role will be instrumental in shaping the strategy.
Our client, a Sunday Times 'Best Company to Work for', now require a Technical Support Engineer to join their team.