Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses.
PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team.
The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility.
Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system.
Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team.
Providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service.
Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation.
General
Service Desk Analyst needed in Northallerton Paying £14.40 per hr ref 360490
Job purpose: Provide technical support solutions to our end users, engineering, part-sales team, production, and other internal departments/functions as required.
Provide technical support for in-service systems, collating customer-ready engineering responses to technical support enquiries in a timely manner.