The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
Posted by Key Appointments (UK) Ltd • £25K/yr to £29K/yr
General
Are you an IT Service Desk Administrator capable of enhancing and optimising existing processes, particularly within the Jira platform, through automation to enhance efficiency and productivity across an organisation?
Key to the IT Service Desk Administrator role will be fostering collaboration within an IT team and providing excellent customer service.
Service Desk Analyst / 1st Line Support / Helpdesk Analyst
Leading service provider has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills and a can-do attitude to join a rapidly expanding and award winning organisation who offers a superb career / progression opportunity to provide 1st line Helpdesk / Servicedesk support for internal and external customers and infrastructure teams.
Service Desk Analyst / 1st Line Support / Helpdesk Analyst - to £29,000 (DOE)Brighouse, West Yorkshire,
Posted by Strand Recruitment Ltd • £45K/yr to £50K/yr
Are you ready to level up your IT career?
Our client, a trailblazing Managed Service Provider (MSP), is on the lookout for a talented 3rd Line IT Support Engineer to join their fast-growing, high-energy team.
Known for delivering cutting-edge IT solutionsfrom infrastructure support to security and consultancytheir focus on Cyber Essentials compliance makes them a powerhouse in the industry.