The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
Service Desk Analyst / 1st Line Support / Helpdesk Analyst
Leading service provider has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills and a can-do attitude to join a rapidly expanding and award winning organisation who offers a superb career / progression opportunity to provide 1st line Helpdesk / Servicedesk support for internal and external customers and infrastructure teams.
Service Desk Analyst / 1st Line Support / Helpdesk Analyst - to £29,000 (DOE)Brighouse, West Yorkshire,
We are after a self-motivated, organised and outgoing individual who can be the first line contact for IT Support for the group IT Systems.
You will possess a good knowledge of common computer applications, current PC operating systems and a range of IT hardware and software to provide basic advice and support.
Pyramid8 are recruiting for a global fast paced organisation for a Desktop Support Engineer.