Working within a Maintenance Department the Maintenance Helpdesk Supervisor is responsible for working on a busy helpdesk whilst supervising a small team of Coordinators
To provide a professional on-site Second Line deskside IT support service for the London offices, including Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications.
To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday.
General
This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets.
They are looking for a Senior Desktop Support Engineer who will sits within the Infrastructure Support team.
Based in City of London - 5 days on-site.
I am representing an award-winning investment management organisation, who have an excellent track record of providing an industry leading service for their clients.
Like us, you excel at collaboration, exploration and innovation.
We're evolving, to be a more digitally-focused data-driven insurance company of the future and your unique talent, skills and ideas can create our success.
About Us
Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.