My client is looking for a Dedicated IT Helpdesk Support Wto join their fast-paced growing organisation!
Are you ready to step into an exciting opportunity with a global SaaS organisation?
PLEASE NOTE THE HOURS ARE 11.00AM 7.30 PM MON- FRID As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
A fantastic opportunity for an experienced IT Helpdesk Support Analyst
Salary up to 30k
Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package:
Our client, a global Professional Services firm are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team.
The successful candidates will provide the primary, day-to-day interface to services through the Intelligent Service Desk and be responsible for logging, triaging, and assigning technical incidents before managing their flow through to resolution.
The Analysts will also play an active role in proactive management of incidents - removing blockers, ensuring both client and internal stakeholder are well represented and receiving the best level of service.
I am currently partnered with a leading Cloud services provider who are looking for a Helpdesk Analyst / IT administrator to join their team on a permanent basis.
This role is based out of their Dartford office and they are looking for someone to start ASAP, they will wait for a notice for the right candidate.
Tech Stack
Office365suite including Exchange Teams and SharePoint.
IT Support Analyst is required to join an established Helpdesk function onsite in Wellingborough for an initial 1 month contract.
We are looking for somebody with good windows support skills who is able to quickly hit the ground running and support the team during this period of increased work.
You will provide 1st and 2nd line support to users in the office and at other UK locations.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
General
This role is 5 days a week in the office.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.