As the Customer Support Administrator, you will be responsible for
Providing customer service logging and tracking faults on Salesforce.
General
Our prestigious client is currently recruiting for a Customer Support Administrator to join their team.
The role is to provide exceptional customer service to customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end.
OCS, a leading facilities management company, with a comprehensive range of standalone and integrated services, OCS operates across various sectors, including cleaning, catering, security, technical services, energy management, compliance, front of house, landscaping, logistics, waste management, and pest control.
Hours per week: Monday to Friday - 08:00 - 16:30 - 40 hours per week with the opportunity to carry out regular overtime, if required.
With a turnover of £1.5 billion, OCS operates throughout the UK and Ireland, employing 50,000 colleagues committed to providing innovative and award-winning services to both private and public sectors.
AWE is currently recruiting for an Assistant Category Specialist to provide support to the commercial function across processes, systems, supplier management, governance and reporting.
We will consider flexible working requests so that your work may fit in with your lifestyle.
Working pattern: AWE operates a 9-day working fortnight.
We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.
An excellent opportunity has arisen to work for our established client in Theale as an Service Co-ordinator Working hours are Monday - Friday, 8.30am - 5.00pm.
Ideally, you have worked in the Audio/Visual sector
As the Operations Administrator, you will be responsible for
Consider labour required and if applicable, negotiate pricing for the work.
Posted by MicroTECH Global Ltd • £65K/yr to £70K/yr
General
Use of software/hardware monitoring tools Configuration management: tools like Ansible or Puppet Usage and management of IT security platforms running on RedHat and Windows Client (Software firewall/antivirus), Fortinet Gateways advantageous Experience in help desk support for Windows and Linux end users Some experience with rack mounted hardware
Experience Required
Knowledge of Linux OS (one of Centos, RedHat, Ubuntu, Server and Client), LDAP Knowledge of Windows OS (Client), Active Directory Storage technologies: NAS, SAN, NFS, ZFS.
Skills Required
Scripting, programming in Bash shell, Python (Perl is a bonus) Good knowledge of IP networks including security aspects Knowledge of modern web application development (like NodeJS) and knowledge of SQL is a bonus Problem focused: able to work in and contribute to a no-blame culture Good interpersonal skills and willingness to help and support others Ability to contribute/apply new ideas for improving the IT infrastructure and procedures Willingness to document Eagerness to learn new concepts and skills Good interpersonal skills, willingness to help/support teams.