Managing the end to end process of reactive call management.
Including logging of the work, follow through with the operational teams, uploading of documentation, customer expectation management, communication with the customer through the journey, closing the job in the system.
Our client, a global Professional Services firm are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team.
The successful candidates will provide the primary, day-to-day interface to services through the Intelligent Service Desk and be responsible for logging, triaging, and assigning technical incidents before managing their flow through to resolution.
The Analysts will also play an active role in proactive management of incidents - removing blockers, ensuring both client and internal stakeholder are well represented and receiving the best level of service.
A highly successful IT and telecommunications services company based in Central London is looking for a communicative Helpdesk Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements.
TYPE: Permanent, Full Time
This role is suitable for someone who can complete all the tasks in a professional and timely manner to ensure a very high level of customer experience.
Working within a Maintenance Department the Maintenance Helpdesk Supervisor is responsible for working on a busy helpdesk whilst supervising a small team of Coordinators
Like us, you excel at collaboration, exploration and innovation.
We're evolving, to be a more digitally-focused data-driven insurance company of the future and your unique talent, skills and ideas can create our success.
About Us
Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.
As an IT Service Desk Analyst, you will be the first point of contact for IT Support in our London City Office, supporting users directly face2face from stakeholders to director level confidently.
You will also be required to be part of the IT service team to support all day-to-day IT issues reported in the Business as a whole, providing 1st and 2nd line desktop support working via phone and remote support tools as well as face2face.