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Position: Helpdesk Co-Ordinator Location: Huntingdon Salary: £30,000 per annum Contract: 12 months Fixed Term Contract - Full time, Monday to Friday- 40 hours Helpdesk Co-Ordinator: Have you had previous experience in ensuring the planning and scheduling of planned maintenance and reactive works is maintained? Do you have experience using CMMS Systems? Is working in data input or data analysis something you're confident with? Are you a confident, well organised individual who can work to deadlines and has experience working in a similar role previously? Does working in a 12 month FTC be something that you'd be able to undertake? If you answer 'YES' to some of the above, then please get in touch with the smart10 recruitment team today... Job Purpose: This role will be part of the account based team and you will have support, training and access to our clients network. As a Helpdesk Planner Co-Ordinator you, will be responsible for ensuring the planning and scheduling of all planned maintenance and reactive works for their Huntingdon sites, including the liaison with end users and vendors to ensure all equipment and building infostructure is serviced/maintained in a timely manner. You will also be responsible for CMMS Reporting and Data Analysis to facilitate Asset Lifecycle Management and Management Reporting. Responsibilities: Ensure the CMMS Asset Register is maintained/updated. Ensure Scheduling of Planned Maintenance works with External vendors and End Users, Coordinating internal and external contractors and resources through the use of CMMS systems. Ensure that all remedial and reactive works are scheduled in line with KPI's. Obtain quotes for additional planned maintenance where necessary. Liaise with the end user to facilitate PPMs and reactive maintenance. Ensure all vendors are booked on to site using the designated Visitor Notification System. Maintain vendor asset lists to ensure correct Contract coverage/Cost. Ensure renewal quotes for Annual Maintenance Contracts are obtained. Raise purchase orders for all maintenance contracts, remedial works and spare parts as necessary. Daily up date of Helpdesk Reactive work orders. Maintain Asset Lifecycle Management for both FM and Scientific Assets across all UK sites. Provide CMMS data to support other departments. Engage in cross departmental projects. Support QA in internal/Sponsor Audits. Support to the Management Team to ensure all activities are completed Health, Safety Environmental Arrangements: To take reasonable care for the health and safety of themselves and of other persons who could be affected by their acts or omissions. To not interfere with any equipment provided for their safety. Dimensions: Occasional travel to other UK sites as necessary. Perform other job-related duties and projects as requested. Support Customer Service Manager and Helpdesk Functions. Number of direct reports: None Personal Experience/Qualifications/Skills: Good PC skills Experience of working in data input or data analysis Experience using CMMS Systems Team player, hard worker, good interpersonal skills, ability to communicate well Ability to work to deadlines. Ensure a professional conduct is maintained at all times, in line with our clients values. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Join Our Team as a Helpdesk IT Analyst! Do you have what it takes to thrive in a dynamic environment? Are you a tech enthusiast eager to embark on an exciting career journey? If yes, then this could be the role for you! We're looking for a Helpdesk IT Analyst to join our innovative team. About the Role The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support / delivery for our customers. This is a junior role and has great potential in a vibrant environment to move up. You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible. Hours of Work: The shifts are 4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year's Day are Bank Holidays and are classed as days off for all staff. Typical Shifts are: (Subject to change) Early Shift: 08:00 to 16:15 with a 45min lunch break Late Shift: 11:45 to 20:00 with a 45min lunch break Sunday Shift: 09:45 to 18:15 with a 45min lunch break Key Responsibilities: You will: Assist and direct staff and / or customers where support tickets are raised Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable Support and maintain software and hardware used in the organisation's day-to-day operations and services. Provide an excellent level of service to our customers, being professional and courteous at all times. In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers. Key Requirements: High school education or higher education preferred or, and some helpdesk / project support experience Demonstrates a desire and aptitude to learn new skills and work on automated systems. Self-motivated, confident and hard-working individual Strong organisational ability and time management skills Must be able to work and communicate effectively with both IT Professionals and customers alike and have the ability to adapt communication based on the audience's technical or non-technical ability Possesses an ability and desire to work in a dynamic, fluid, fast-paced environment Ability to work on multiple projects simultaneously, yet bring closure to all in a timely manner, as and when required Good verbal & written communications and interpersonal skills Must possess excellent problem-solving skills-the ability to logically and systematically identify and resolve issues Ability to read and interpret technical documentation and procedures Broad knowledge of common software packages including all Microsoft Office products including good knowledge of Windows / MAC. Salary & Benefits: The successful candidate will be rewarded with the following: £18,000 - £22,500 annual salary based on previous experience Discretionary bonus potential at year end 28 days' annual leave (inc bank holidays) - Xmas Day, Boxing Day and NYD closed so holidays Remote Access tools for working from home (if applicable) Group Stakeholder pension following a successful trial period How to Apply Don't miss the opportunity to launch your IT career with us! Apply now by submitting your CV to the link provided and become a vital part of our dynamic team, where your potential will shine. All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean driving licence and credit/criminal history. We are an equal opportunities employer.
Customer Service Advisor - Helpdesk Support Our client is looking for a Customer Service specialist who is ready to take on a new challenge and is keen to learn a new system. Ideally, someone who works well with others as you would be joining a team of 11 Helpdesk advisors. The role is not IT-focused, but being tech-savvy helps when learning and helping users navigate through the software. The salary offered for this role is £24,102 per annum with a bonus potential of up to £1200 per annum. Full-time, permanent, office-based role. The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Assignment Summary: The primary purpose of the Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve correctly identifying if the customer is the authorised caller and applying core categorisation to any of their issues. Assisting the customers with their queries may be required to help with a first-time resolution or directing them to the Help Guide within the software. Technical issues classed as "Incidents" are to be transferred over to a separate incident team. The Advisors will be given access to the call log which will provide them with a real knowledge base of resolutions for various issues raised by users of the software. The advisor will need to undertake real-time account administration via an automated dialler system and bespoke database. Responsibilities: Maintain comprehensive notes of all customer discussions within the call log in line with current procedures. Resolving issues raised by customers promptly. Identify third-party issues e.g. integration issues with the software. Handle inbound calls via the automated Dialler system. Process data concerning account management, which implies understanding, decision-making, analysis, and good communication skills. Active participation in all aspects of training and self-accountability for personal development and objectives. Ensure that all company policies and processes are followed at all times, to guarantee. accurate, objective, and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable. Collect Minimum Data Set whilst speaking to the user, to be able to send all the information to an external team, in case the call is categorised as an "Incident". Additional responsibilities may be added as the needs of the business change and expand. To qualify for this role, you must: Have a confident telephone manner. Have previous experience using different systems/software. Have previous experience of working in a call centre or similar environment. Have a background in a customer-facing role. Have customer service experience. Have previous experience working in a performance-driven environment. Have good interpersonal skills (both written and oral). Take ownership of quality, competence, and results. To be successful in this role you should: Have excellent communication skills. Have a positive and friendly attitude towards customers and colleagues. Be receptive to feedback and change. Have an ability to work well under pressure. Provide attention to detail. Be service-orientated. Be proactive. Be highly flexible and welcome change/improvements. Working Hours: Monday Friday between 8:00 am 5:15 pm (1st shift 8:00-4:00, 2nd shift 9:15-5:15). The role requires a successful candidate to work all 5 days from the office. (37 hours per week) Benefits: Adherence bonus (£100 per month for achieving 100% adherence). Free on-site secure parking. 25 days paid holiday plus paid bank holidays (additional days of holidays are rewarded for every 5 years of service). Good location close to local amenities and bus services. Eye test vouchers. Health Assured 24/7 Wellbeing Helpline for employees. Service Awards. Team Building Activities are organised throughout the year. To apply for this exciting opportunity within our friendly team please send us your C.V. now....