Would you like to work for a successful, well-established company, where you will be managing and developing the support team?
They offer a salary of up to £25,000 along with 23 days holiday plus bank holidays, free parking, pension scheme and a fantastic working environment where everyone feels a valued member of a truly sociable team.
Management of the helpdesk function, line management of team of helpdesk coordinators.
Managing the end to end process of reactive call management, including logging of the work, liaising with the operational teams, uploading of any relevant documentation, customer expectation management, communication with the customer through the journey, and closing the job in the system.
General
We are working with a leading facilities maintenance provider to recruit an experienced Facilities Helpdesk Manager to join and lead a team across various FM key accounts at their office in Kenilworth.
Due to internal promotions they have a requirement for a proven Helpdesk Manager with a MSP background.
As a Microsoft Service Provider, they offer IT support services, cyber security support and services, project services, and proactive network management.
My client are a well established and respected IT Managed Services provider that provide a full range of reliable and professional managed IT services that help their clients streamline processes and increase profitability.
Benefits: 25 Days Holiday BH, Company Pension, Private Healthcare, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK
We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability.
We are currently recruiting for a Helpdesk Supervisor based in Manchester to Provide clerical support to the Facilities Maintenance and Compliance Unit with an essential element of customer service - receiving, understanding and communicating customers' requests by telephone or e-mail.
Contribute in setting, developing, monitoring and implementing a range of clerical support systems in respect of the Facilities Maintenance and Compliance Unit's activities.
Key details / responsibilities
Provide clerical support to the Facilities Maintenance and Compliance, to assist them in providing an effective, efficient service to Estates customers.
Our client, a successful, well established manufacturer based in Dagenham, are seeking an experienced Helpdesk Support Planner to join their team on a permanent basis.
Some experience within a mechanical engineering background is desirable but not essential, however due to the nature of the role it is essential you have some helpdesk experience.
You will be responsible for assisting with contracts on the installations team so you must be able to work well under pressure, have strong attention to detail and the ability to manage your own work load.