My client in St. Ives is looking for Helpdesk Assistant to join their team on a permanent basis to provide a central point of contact for all clients & departments to request maintenance repairs and other works and to query progress on jobs.
Key result areas/Key task/Main Duties
Chasing all sub-contractors and clear sub-contractors reminders on a daily basis.
Go through monthly sub-contractors planned maintenance jobs and book in visits with sub-contractor/sites.
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
To provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services.
The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions.
This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations.
The IT Service Desk Helpdesk will provide first line technical support to internal staff.
IT Service Desk Analyst required to join a well know business based in West London.
The successful candidate will work with applications/systems to undertake analysis, diagnosis, and resolution of staff problems, which may range from straightforward to more complicated technical issues and needs to have a genuine passion for quality and the delivery of great customer service.