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Adecco are currently recruiting for a Student Experience Advisor to join a prestigious university based in Uxbridge Salary: £15.48 Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Managing accounts, including invoicing, reconciliation, and bank payments. Assisting in processing purchase invoices in our general ledger financial system. Uploading invoices from CRM to Sage and maintaining accurate contact details. Overseeing debt collection and managing reminder letters, ensuring adherence to debt management processes. Coordinating Due Diligence workflow and liaising with the Tech Team to meet deadlines. Organising rebate payments and reconciliation across different departments. Handling Concur expenses, ensuring accurate posting on Sage and VAT claims. Creating and allocating nominal ledger cost codes in the financial system. Monitoring credit control alerts and updating the CRM system. Supporting the management accountant in due diligence requirements Planning, organising, and managing your workload to contribute to real-time financial reporting accurately and timely. Assisting in any ad hoc tasks as required. What you need: Knowledge of accounting practices and procedures, including accounts payable and receivable. Experience in maintaining accurate records and filing systems within a Finance department. Familiarity with month-end processes and liaising with internal and external stakeholders. Proficiency in IT and systems, preferably Sage. AAT (or similar)/part qualified or working towards. Strong numeracy skills and proficiency in Office 365. Ability to work independently and collaboratively, meeting deadlines effectively. Positive, proactive, and supportive attitude with exceptional customer liaison skills. Problem-solving abilities and reliability.
We have an exciting opportunity to work with our higher education client based in Uxbridge. Job: Customer Service Officer / Reception Duration: This is a temporary role, currently until the end of September 2024. Possibility of extension Pay: £15.48 Location: Uxbridge - fully office based Working hours: Monday to Friday either working 8-4, 8.30 - 4.30 or 9-5 on a rota basis Job description: To provide excellent advice and information services to staff,students, contractors and visitors incorporating good customer liaison skills and continuously endeavouring to develop a comprehensive knowledge of the University, its structure, personnel and practices. Key duties and responsibilities: Provide an excellent liaison/communication service incorporating Investors in People (IiP) standards Act as first point of contact ensuring all enquiries to the reception desks, in person, telephone or email are met with a friendly approach and addressed in an efficient and timely manner. Work within the Telephony system responsible for the day-to-day operation of the telephone services answering and supporting the incoming calls from the public, staff and students. Support the CISCO IP telephone system carrying out administrative duties including Unified Communication Manager (CUCM) system reports and other operational reports as required, updating the web directory,creating new profiles, hunt groups, voice mail accounts, ensure Dial Plan is up to date and accurate and responding efficiently to the IPT support email group. General trouble shooting customer issues with telephones, hunt groups, voicemail etc. Administer the tiger billing system Support the University Reception function including administering ID cards, key issue, car parking permits, provide authorised access to buildings and car parks and respond efficiently to the Reception and IPT-Support email groups Manning the reception desks ensuring the areas are presentable at all times and that all displayed materials are tidy and up to date. Provide support to the Building Custodian with general housekeeping matters within the Eastern Gateway Reception Building Escalate general housekeeping matters within the WBB to relevant services Assisting with general administration tasks, monitoring of stock levels, ordering stationery, meeting room bookings and providing reports etc. Assistance with event co-ordination and facilitation within the Eastern Gateway Building Create and work to Standard operating procedures for all new telephone functionalities and services. Work with systems within the campus service helpdesk environment. Providing a support service for special events held on campus including UCAS/Applicant and Open days Attend all compliance and other relevant training courses provided by the University Training and developing new staff/students Adhere to policy and procedures at all times.Undertake all duties pertaining to the role. You may be required to work in other areas within the Campus Services directorate undertaking Reception/Helpdesk duties where necessary If you would like to hear more about this role, please apply. We will contact all shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.