A leading global provider of insurance and reinsurance services is seeking a Service Desk Analyst to join their Service Desk team in their London office.
You will be responsible for managing IT tickets (Incidents & Service Requests) and supporting end-user computing hardware and software.
Responsibilities may include
Provide second-line support for tickets routed from the ITSM tool or level one (Global Helpdesk).
As an experienced IT Service Desk Analyst, you will be someone who has a passion for delivering excellent customer service and have demonstrable experience of providing solutions for both hardware and software issues.
Attwood Perks is partnering with a dynamic and forward-thinking business who are now looking to add an IT Service Desk Analyst to their team in Ipswich.
You will have an inquisitive mind and be an effective communicator.
Posted by Devonshire Hayes Recruitment Specialists Limited • £30K/yr to £33K/yr
Devonshire Hayes have partnered with a fantastic organisation to help them secure a talented Service Desk Analyst.
You will be tasked with the following,
Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
In the 1st Line Support Analyst Role, you'll receive, logging, processing, and monitoring tickets received into our IT Service Desk, ensuring all client support requirements are managed courteously and professionally.
Centrality have a great opportunity for a 1st Line Support Analyst to join our service desk team.
You'll be used to problem solving with clients, ensuring incidents and requests are resolved/implemented to agreed standards and timescales utilising call-logging software, you'll understand when an incident needs escalating to a senior team member.
Posted by Pearson Whiffin Recruitment Ltd • £30K/yr to £35K/yr
Essential Skills & Experience
Previous experience in IT Support/Helpdesk Role.
General
We are working with a Kent based company who are looking for someone with a background in IT Support, covering 2 nd line support issues to users across Window based systems, including 365.
The role will be to work as part of a team dealing with troubleshooting hardware and software issues, including low level networking issues as well as supporting users.