As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
We are currently working with a top law firm based in central London who are seeking an enthusiastic IT Service Desk Analyst.
The role offers a challenging new environment as well as a hybrid work from home policy; one week working from home and one week from the office, allowing you a great work/life balance!
This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email or remote access) or scheduling Field Engineers to provide on-site break-fix support.
The KFP helpdesk is open 24 hours a day, 7 days per week (excluding Christmas Day).
I'm looking for a Service Desk Analyst with at least 2 years of hands-on experience in a range of technologies (Windows 10 and Office 365 experience is essential) and a passion for delivering excellent customer care.
Key Responsibilities: First-Line IT Support: Provide frontline support to all users within the company network, including both internal and external customers.
Customer Service Excellence: Deliver exceptional customer service, ensuring all users feel supported and valued.