As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
We are currently working with a top law firm based in central London who are seeking an enthusiastic IT Service Desk Analyst.
The role offers a challenging new environment as well as a hybrid work from home policy; one week working from home and one week from the office, allowing you a great work/life balance!
We have a fantastic new job opportunity for a Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analystwho is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment.
Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analyst who is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment is required for a well-established Cloud Solutions Provider based in Chessington, Kingston upon Thames.
Hybrid working applies after probation period has passed
This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email or remote access) or scheduling Field Engineers to provide on-site break-fix support.
The KFP helpdesk is open 24 hours a day, 7 days per week (excluding Christmas Day).
The IT Support Analyst will report to the helpdesk team lead and will be a primary contact for 1st, 2nd and some 3rd line IT support services to residents, members and the trust staff.
A Not for Profit Organisation in Central London is seeking an IT Support Analyst on a permanent basis.
This role will be hybrid working, 2-3 days a week in the office.