Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization?
Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues.
Do you want to expand your IT career within a join an new and exciting company.
A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
Job Responsibilities
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation.
Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support.