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Location: Alfreton (DE55 4QJ) Contract type: Full time Hours: 37.5 hours per week, Monday to Friday Salary: £24,322 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. You'll have an important part to play in healthcare success for the NHS Supply Chain. Unipart as its logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes. Here at Unipart we don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's From Gate to Great' training and development program. As an office based Customer Service Advisor you'll work as part of Unipart's Customer Support Services Team delivering great customer service. As part of your key responsibilities you'll: Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer credits' within a given limit. Develop the relationship and lines of communication between NHS Supply Chain and customers. Advise customers of suitable alternative products and place orders where necessary on their behalf. About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Customer Service experience in a office/team environment (Desirable) Strong planning, organising and time management skills Excellent written and verbal communication skills Customer focus Eye for detail Strong Team Player Committed to achieving team objectives Self-motivated Keen to learn in an ever-changing environment Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day. You may have experience in the following: Customer Support Advisor, Customer Care Representative, Client Service Specialist, Customer Relations Associate, or Service Desk Analyst, etc. REF-213 610
Your new company Our client offers person-centred, independent living options across the whole care pathway - including outreach support to access the community, various supported living options and supporting those with complex physical, learning or mental health needs and developmental disorders. Every person they support has their own tenancy agreement and their own from door - the emphasis is on delivering support that is grounded in the individuals needs, wishes and aspirations of the person receiving it. The organisation pride themselves on positive risk-taking and working in a person-centred way at all times. Your new role To provide support to individuals in order to enable them to achieve as much independence and autonomy as possible and participate in a wide range of experiences of their choosing. All employees in this role are required to be vigilant and proactive in reporting any safeguarding concerns they may have about vulnerable individuals in their care. This includes reporting concerns about abuse, neglect, and exploitation, as well as concerns about the general wellbeing of vulnerable individuals. As such, Area Managers, Team Managers, and Support Workers must be fully aware of their responsibility. What you'll need to succeed A minimum of 1 year's experience working as a Support Worker, we will consider experience with various client groups or lived experience that is recent. Job Description Support and Care Support individuals to lead a full and active life in line with their wishes and choices, considering their assessed needs. Get to know people as individuals, what is important to them, how they want to be supported and what they want to achieve. Have a flexible and innovative approach to facilitating and supporting the people who use our service in decision-making, promoting choice and involvement at all times. Provide individuals with emotional support when needed whilst maintaining a person-centred approach with all aspects of individuals' support, adapting to their different individual needs. Support individuals to participate in their chosen activities and to access other services and facilities within their community. Support individuals in achieving their outcomes in the way that they choose. Support individuals to maintain and extend an appropriate circle of support (friends, family etc) in accordance with their wishes. Support individuals to manage their finances responsibly as required in accordance with safeguarding procedures, support plans and risk assessments in line with the organisation's policies and procedures. Support individuals to manage their medication responsibly as required in accordance with safeguarding procedures, support plans and risk assessments in line with the organisation's policies and procedures and following any other relevant guidance provided by health professionals. In registered services, NICE guidelines will also apply. Support individuals to maintain a clean and safe environment appropriate to their needs. Team Working Work positively with others who have a role in the life of those we support, both within and outside the organisation. Provide an informal point of contact for those in the service user's circle of support (e.g. families, social workers) Contribute to positive team-work, ensuring consistency by following, reviewing and updating agreed support plans. Attend and participate in individuals' reviews as required. Attend and participate in regular individual and group supervisions, implementing agreed action plans. Contribute to a working environment that enables new and existing staff to feel valued and able to seek guidance if needed. Work positively with colleagues in order to ensure difficulties are resolved as a team (e.g. staffing services) Ensure communication is positive and professional at all times, whether spoken or written Present the service in a positive light and be proactive in making suggestions for how to improve the service. Planning, Organising and Recording Ensure relevant records are accurately maintained and completed in a timely manner consistent with organisational policies and procedures. Accurately report and record any incidents and accidents to the appropriate persons, in line with policy and procedures including the use of ERIC (Eden Recording Information Collecting system) Maintain accurate finance records for individuals in line with organisational guidelines, policies and procedures. Accurately report and record any issues related to the care and support of individuals in order to effectively monitor their health and wellbeing, in line with regulatory requirements. Participate in the assessment, planning, implementation and evaluation of support and care plans in partnership with individuals and others involved in their support. Health and Safety Be familiar with and work within the health and safety policy and procedures, following agreed risk assessments and risk management plans. Be responsible for complying with Health and Safety regulations and have regard for the health, safety and welfare of self and others. Conduct fire drills and test alarms, smoke detectors and other safety equipment as required. Ensure Health and Safety folders are accurately completed in a timely manner. Report any issues, incidents or concerns in respect of Health and Safety to the line manager or local Health and Safety Advisor. Use PPE (Personal Protective Equipment) provided in line with guidance and training at all times as appropriate. Use all other equipment in accordance with manufacturer's instructions and organisational guidelines and training. What you'll get in return Comprehensive Induction Programme including paid time to attend Competitive rates of pay Pension Continuous learning and development opportunities, including access to bespoke training Health cash back scheme 28 days annual leave for full-time employees increases to a maximum of 30 days based on length of service Additionally, one day annual leave for your birthday! £500 recommend a friend scheme Apprenticeships in Health & Social Care, Business Leadership & Management Opportunities to develop through our Leadership Development Programme Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. 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