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Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Shift Manager, you will be playing an important part in the journey, overseeing day to day on site and leading by example. A Shift Manager ensures all customer needs are met efficiently and safely whilst still remaining compliant. You would be providing supervision to the Warehouse and Driving teams as well as supporting the Customer delivery Manager on a daily basis. In addition to this you will also play a key part in recruiting and onboarding new colleagues into the business. Conducting interviews and running through training with any new starters giving them the best start in the business so that they can effectively deliver moments that matter in their own role. About The Sofa Delivery Company At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. We're big believers that a great job is not just something you have, it's something you take pride in creating. You'll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that's the joy. Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you're in the warehouse, out on the road, or in a customer's home, at SoDelCo, you'll deliver moments that matter. We're an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome! What you'll be doing Supporting the operation of the CDC, taking accountability for all customer deliveries Ensuring high standards of service is delivered by your team Supporting the Customer Delivery Manager with establishing and maintaining effective customer relationships within and outside of the business Lead, coach and develop your team. Motivating them through all aspects of their roles Being accountable for auditable compliance on vehicles and trailers; including truck downloads, driver time directives etc. Maintaining high standards of health and safety and housekeeping throughout the CDC Supporting the Customer delivery manager with any recruitment and onboarding that needs to take place The role is for you if... You take pride in your work and prioritise safety of yourself and those around you You like variety in your day and the occasional challenge You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in an environment where everyone is welcome and can have fun You enjoy working as part of a wider team You have operational management, planning and scheduling skills You have experience managing a team and encouraging great performance You strive to deliver high standards of customer service and compliance The Sofa Delivery Company Benefits A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers. Fantastic 4 on 4 off Shift Pattern- meaning more time to spend relaxing with your nearest and dearest! 30% colleague 15% friends & family discount across the Group (DFS, Sofology, Dwell) Access to a wide range of perks, including amazing retailer and days out discounts We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life Free, on-site, physio sessions Company Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Enhanced maternity, paternity and adoption leave Any offer is subject to DBS Checks
Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Deputy Manager As a Retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they'll cherish! Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets. We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Your mission Stand-in for the Store Manager, taking responsibility for all metrics and the team if they're away Foster a store atmosphere that's enjoyable, welcoming, and inclusive. Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs) Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris! Skills / Behaviours that will set you apart Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays. Plus, your holiday allowance increases with long service. ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!