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Thera South West has an exciting opportunity available for a Support Worker to join our team in St Marychurch Torbay. You will join us on a permanent basis, with full-time, part-time and relief hours available. In return, you will receive a competitive salary of £12.33 per hour. Are you seeking a new career in Social Care, with a regular monthly salary and job security? Maybe you have worked in Social Care before and are looking for a new challenge or perhaps you have always wanted to make a positive difference in people lives? We are extremely proud of the work we do, the people that work with us and the training we offer. Who are we? Thera South West is unique we are led by people with a learning disability Our vision is to promote that people with a learning disability can be leaders in society Using a person-centred approach, you will empower people with a learning disability to live the lives they choose About the role: As a valued Support Worker with Thera South West, you will be part of an inclusive team supporting adults with a learning disability. You will help create innovative ways to support individuals achieve their own personal goals, aims and ambitions. The support you provide will change with everyone you work with because everyone is different. Supporting people in their daily lives is varied and could include helping someone develop new skills, providing personal and emotional support, helping people plan and manage their own home, support with leisure, employment, individual interests and travel. This can be a fun and rewarding but also at times challenging and demanding role. You maybe be supporting people in their own home or out and about in their community. What are the Benefits available to our Support Worker? Annualised Hours, guaranteed monthly salary for full and part-time roles regardless of shift patterns, plus overtime opportunities Flexible working hours for work life balance Immediate interview and quick start date (subject to pre-employment checks) 28 days Annual Leave including bank Holidays (pro Rata) Employee support line to support you and your family Free nationally accredited training, and the opportunity to earn a qualification and progress your career Contributory Pension Scheme Free Enhanced DBS check Refer a friend and earn up to £300 Cycle to Work Scheme Well-being initiatives Access to Thousands of Retail Discounts including discounted Health Cash Plan An Employee Council that represents the views of staff about matters relating to work What do you need to become our Support Worker ? Full UK driving licence is preferred but not essential No previous experience or qualifications required, Free, Skills for Care endorsed full training will be provided Compassionate, caring, confident and resilient Excellent communication and interpersonal skills Self-starter, with a high level of motivation Excellent written and verbal communication skills. Confident, articulate, and professional Keenness to learn in a fast-paced environment and creatively solve problems Desire to embrace our values and vision and have fun! If you have a passion for making a difference to peoples lives, consider a career as a Support Worker with Thera Group, please click "apply" now - we would like to hear from you We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. We are an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders act 1974. For this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to an Enhanced check should you be offered the position. Thera follows government guidance around vaccines and believe they are an effective way to support everyone's safety. We would encourage you to take part in any vaccination programme recommended if you are working in Social Care. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
Thera South West has an exciting opportunity available for a Senior Support Worker to join our team in St Marychurch, Torbay. You will join us on a full-time, permanent basis,and in return, you will receive a competitive salary of £26,863.50 per annum. Are you looking to progress your career in Social Care, with the security of a regular monthly salary? Maybe you have worked as a Care Assistant before and are looking for a change or perhaps you have always wanted to make a difference in people lives. We are extremely proud of the work we do and are currently seeking new talent. We invite you to join our team. Who are we? Thera is unique we are led by people with a learning disability. Our vision is to promote that people with a learning disability can be leaders in society. Using a person-centred approach, you will empower people with a learning disability to live the lives they choose. About the role: As a Senior Support Worker with Thera, you will be part of an inclusive team supporting adults with a learning disability. You will assist the Senior Management Team in developing support plans, set goals & objectives, assist with the overall health and safety, and you will be responsible for mentoring your team of Support Workers. Using a person-centred approach, you will help create innovative ways to support an individual achieve their own personal goals. The ways of supporting will change with everyone you work with because everyone has different ambitions. Supporting people in their daily lives is varied and any day could include helping someone develop new skills, providing personal and emotional support, helping people plan and manage their own home, support with leisure, interests, and travel. You could be supporting people in their own home or out and about in their community. What are the Benefits available to our Senior Support Worker? Annualised Hours, guaranteed monthly salary for full and part-time roles regardless of shift patterns, plus overtime opportunities Flexible working hours for work life balance Immediate interview and quick start date (subject to pre-employment checks) 28 days Annual Leave including bank Holidays (pro Rata) Employee support line to support you and your family Free nationally accredited training, and the opportunity to earn a qualification and progress your career Contributory Pension Scheme Free DBS check Refer a friend and earn up to £300 Cycle to Work Scheme Well-being initiatives Access to Thousands of Retail Discounts including discounted Health Cash Plan An Employee Council that represents the views of staff about matters relating to work What do you need to become our Senior Support Worker? Full UK driving licence is essential Previous experience in the social care setting is essential, a previous senior role is desirable Compassionate, Caring and Confident Excellent communication and interpersonal skills Self-starter, with a high level of motivation Excellent written and verbal communication skills. Confident, articulate, and professional Keenness to learn in a fast-paced environment and creatively solve problems Desire to embrace our values and vision and have fun! If you have a passion for making a difference to peoples lives, consider a career as a Senior Support Worker with Thera Group, please click "apply" now - we would like to hear from you! We reserve the right to close this advert before the closing deadline if we interview and offer the right candidate. We are an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders act 1974. For the purpose of this act, you must declare any convictions or cautions that you have received, including these that would otherwise be spent. This role is subject to a relevant DBS check should you be offered the position. Thera follows government guidance around vaccines and believe they are an effective way to support everyones safety. We would encourage you to take part in any vaccination programme recommended if you are working in Social Care. Unfortunately, we are unable to offer sponsorships for international applicants, or candidates currently working in the UK on a sponsored visa as we are unable to assist with renewal upon expiry.
About the team We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment. We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. About the role You will take inbound calls from our customers helping them with queries about their existing policies. You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex. Using your product knowledge and customer service skills you'll resolve and offer solutions Building rapport and understanding each customer's requirements You will also be required to support customers who are unable to complete our online journey You will make outbound calls to our customers to confirm policies are correct You will be responsible for managing team diaries and inboxes. Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options Supporting customers in following the claims process Supporting customers with the cancellation of their policies About you It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first. You will: Be a strong communicator with the ability to adapt your style to each customer. Be energetic and have a positive approach to problem solving. You will need to be able to understand customer's needs effectively showing ownership, empathy, and resolution. Strong verbal communication skills are a must with the ability to adapt your style when needed. It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets and KPIs. Working Hours The full-time working hours are 37.5 hours per week. We'll need you to be available Monday to Friday 9am- 6pm (shift pattern is 9am-5pm OR 10am-6pm). Typically, if you are opting for full time hours you'll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-1pm (when you work a Saturday you'll get the time off in lieu). Training: Training will be held in a local hotel full time for the first 3 weeks and then the role will be mostly remote with Hub days booked in at least once a month. Working From Home You will need a broadband upload and download speed of at least 5 mbps. If you're not sure what your internet speed is you can check it by googling' internet speed test and select the Run Speed Test' button. What's in it for you? You can expect to receive full training and the support until you're fully competent in the role. Your training will be remote based and some on the job at every stage of the training we'll make sure you're happy and confident with what you've learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you'll also have opportunity to attain accredited industry qualifications.?