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WE'RE RECRUITING! As one of the UK's fastest growing MSP's, we're on the lookout for a Head of Network Operations (NOC) Location: Wakefield Salary: Competitive base Benefits Job Type: Permanent About Nasstar At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape. With an impressive portfolio of customers, supporting the modern business is what we do, and we're pretty good at it... if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn't be possible without the right team on board. We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them? Modernise to maximise More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with! www.nasstar.com About the Role The Head of Network Operations manages technical support teams providing exceptional managed services for Nasstar Connectivity and Networking Portillo. Operating from our Wakefield office, this position assumes full accountability for proactive and reactive fault prevention and restoration. Key Responsibilities: Team Leadership: Leading teams from 1st line to 3rd line, the Head of Networks oversees problem triage through to resolution. Their expertise ensures seamless operations and efficient service delivery. Quality Assurance: They are responsible for maintaining high-quality, consistent, and cost-effective services. Regular reporting against key performance indicators ensures adherence to agreed metrics and service level agreements. Budget Authority: Own and manage the budget for Network Operations. Manage headcount and P&L for Network Managed Services. Customer Advocacy: As the Network Managed Services advocate, they collaborate with the service management team to represent customer interests both internally and externally. Collaboration with Connectivity Business Unit: Working closely with Nasstar's Connectivity Business Unit, they ensure that managed services align with customer expectations. Simultaneously, they contribute to the development of new offerings, ensuring timely releases while meeting Managed Services and Operations requirements. Global Support Coordination: When necessary, they liaise closely with Nasstar Malaysia teams to provide seamless, round-the-clock support for GDPR-compliant and non-compliant customers What we are looking for: Education & Qualifications: As this is leading a network orientated technology team CCNP or equivalent Leadership qualifications such as BTEC. Service Management such as ITIL Experience: Minimum 10 Years in management role of frontline technical teams Technical background in Network managed services Technical background in Cloud or hosted infrastructure Experience working for a Managed Service or Communications Provider Strong experience in customer relationships at all levels, including C level. Have worked closely with vendors to build strong working relationships Experience with changes to products and services, as they transition into operations Skills / Aptitude: Self-driven, collaborative approach with a desire to inspire teams and delight customers Ability to analyse processes and statistics to continually improve service. Ability to design and manage complex organizational structures and teams to facilitate high quality service delivery and operational efficiencies. What you can expect from us: At Nasstar, we know the importance of looking after our employees after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) Flexible working it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working we practice what we preach and empower our people to work remotely Top tech Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands Reasons to choose a career with Nasstar: We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless. Which career path will you choose? Equal Opportunities: Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success. By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide. Diversity is not just a statement; it's our way of life at Nasstar. A note for agencies: Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
How would you like to be paid for five days but only work four? Our colleagues' wellbeing is at the heart of everything we do at OFG, so we're always looking for new ways to improve everyone's work/life balance. We're taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent). 4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year so there's never been a more exciting time to join us #teamOFG! Job Title: Family Liaison Officer/Deputy DSL Location: Meadowcroft - The Lodge, Wakefield, West Yorkshire Salary: £24,?730.75 per annum Hours: 42.5 hours per week, Monday to Friday Contract: Permanent, Term time plus 6 weeks UK applicants only. As part of our continued growth, we now have a fantastic opportunity for a Family Liaison Officer/Deputy DSL to join our close-knit team at Meadowcroft - The Lodge School located in Wakefield. About the role Under guidance from the Head Teacher and the Senior Leadership Team, to engage with vulnerable families in order to formulate a package of support. To act as a point of contact in school for families in need of support. To signposting for families and refer for support when appropriate and liaise professionally with external agencies such as Housing, NSPCC, Sure Start, Social Care, Early Intervention Teams, Passenger Transport, YOS and Police. To complete appropriate referral forms to external agencies as and when required, to attend multi-agency meetings as appropriate, carry out home visits where necessary and build effective relationships with families. To provide opportunities for families to engage with the school before their pupil begins to establish support and build relationships before the pupil starts at the school and to maintain regular contact with families of pupils receiving support to encourage positive family involvement in the pupil's learning. To act as Deputy Designated Lead for the school and ensure all training is kept current and valid and to maintain record keeping in accordance with the policies and procedures in place in school, including case studies. About us Meadowcroft is an independent specialist day school for boys and girls aged from 5 to 19, catering for pupils with a wide range of needs in 4 sites across Wakefield. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life. We pride ourselves in steering pupils in the right direction, nurturing aspiration to progress them both academically and socially to encourage them to take pride in their achievements. Socially, we build con?dence in our students, so they are able to have a greater understanding of the wider community in which they live. We have a team of fantastic multi-disciplinary specialists who work closely together to ?nd creative tailored solutions to support the emotional development to make a positive life changing difference to our students. Acorn Education is the UK's leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. Why join Acorn Education? Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that's not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. #1