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Summary Salary: Starting from £12.62 and raising to £14.53 after 12 months Contract Type: Permanent Hours: 25 per week Location: Bransholme Closing Date: 22/05/2024 Please note, if successful in this role your contractual job title will be Customer Services Consultant What to expect As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services. You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers. This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet. What we can do for you Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 25 days annual leave that increases with tenure Generous pension contribution Access to Benenden Healthcare Life assurance Income protection after 12 months service Full support from our employee assistance programme and access to our employee benefits platform Ever-evolving learning and development opportunities Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. What you'll need to succeed You will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will: Have previous customer service and cash handling experience Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services Be a great team player who understands and respects everybody's contribution to our success Understand what outstanding customer service looks, feels, and sounds like About us Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change. Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Our client is an award winning provider of travel management solutions, with a dedicated in house team of out of hours Business Travel Consultants and a global presence with offices in the UK, USA and across Europe. They're now looking to expand this team and are keen to speak to experienced Business Travel Consultants, looking for an opportunity to work from home. The role operates on a 4 on, 4 off rota basis, Monday - Sunday and involves a mix of day time and overnight shifts, so will suit those looking for variety in their working week and who'll enjoy having 4 days off following every 4 days worked! Our client can offer a competitive salary of £32k plus bonus and excellent industry benefits, so if you're interested in finding out more about these Business Travel Consultant roles, please contact us today for a confidential chat or apply online. Role of Home-based Business Travel Consultant: Handling live customer travel issues outside of standard office hours to support their travel needs Maintaining an awareness of budgets and SLAs and advising best value carriers etc. accordingly Handling amendments, cancellations and schedule changes Quickly and effectively solving issues relating to travel disruption, flight cancellations, emergencies etc. Keep up to date with changes within the travel sector e.g. Crisis, industrial action. Maintaining an outstanding level of customer service Skills required for the role: Previous business travel reservations experience - essential In-depth GDS knowledge and an excellent understanding of fares and ticketing Able to work independently and use own initiative to resolve problems and find a solution Highly organised with attention to detail and the ability to plan, prioritise and multi-task under pressure Strong communication skills Willingness to work a varied 24/7 shift pattern If you're interested in learning more about these Home-based Business Travel Consultant roles, please contact Succeed Recruitment Solutions or press the apply online button now! Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.