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We are seeking a talented and detail-oriented Head of QA to lead our Retail Department, ensuring the highest quality of children's products. This role is integral to our company, requiring a proactive individual with a strong understanding of quality assurance processes within the retail industry. Client Details Our client is a well-established company within the toys retail industry. Employing over 500 staff across multiple locations, they have built a strong reputation for delivering high-quality products and exceptional customer service. With a focus on innovation and continuous improvement, they are recognised as industry leaders. Description Lead and manage the Retail Department's quality assurance processes and team. Develop and implement effective QA strategies and plans. Drive continuous improvement initiatives to enhance product quality. Coordinate with other departments to ensure compliance with quality standards. Resolve quality-related issues in a timely and effective manner. Prepare and present quality reports to senior management. Stay abreast of industry trends and best practices in retail quality assurance. Ensure all QA activities comply with relevant laws and regulations. Profile A successful Head of QA should have: A degree in a related field such as Business or Quality Management. Expertise in senior technical role working with licensed goods. Proven experience in a similar role within the toy goods industry. Strong knowledge of quality assurance methodologies and best practices. Excellent leadership and team management skills. High level of attention to detail and a focus on results. Strong problem-solving skills and the ability to make effective decisions. Excellent communication and presentation skills. Job Offer A competitive salary An exciting opportunity to lead a team within a leading retail company. A supportive and collaborative work environment. Exciting opportunities like this do not come often. If you are ready to take the next step in your career, we look forward to hearing from you.
Reporting to the Head of Quality you will lead and manage the workload and performance of the QC Department ensuring the successful and compliant delivery of team goals, positive KPI improvement and sustainment, whilst maintaining robust Laboratory Management Systems and adhering to regulatory compliance and expected batch release timelines in support of customer expectations. Overseeing and supporting the day-to-day running of the department and allocation of work. Ensure activities within the department are in line with company policy, best practice, and cGMP/GLP compliant. Produce results in line with company policy, best practice and cGMP in the desired timeframes as directed by the business and by their line manager. Facilitate review and approval of change control, OOS/OOT, and deviation records under their control. Overseeing Quality Control activities including. o Batch Testing Management o Incoming material QC and Release o Inspection Readiness for all associated QC aspects o Quality & SHE Risk Management within areas of accountability. o GMP/SHE Training Compliance o Input into Quality Management Review o Regulations Compliance management for QC o Quality Documentation Lifecycle management for QC o Validation and Qualification activities for QC Labs and Equipment. o Retain and Reserve sample management. o Stability or Technical studies under QC control o QC support for NPI and Technology transfer of any new/improved assays Hiring and day-to-day management of people for the QC department The ability to consistently perform and understand the tasks that are the responsibility of the QC Department. With support from the Head of Quality to instigate and manage projects to ensure the business continues to operate to cGMP/GLP. Successfully liaise with members of other departments at all levels to resolve any Quality related issues creating a partnership working environment under the 'Quality at Source' initiative. Create and Perform Lab related training. Liaise with internal and external customers / project managers on QC/Quality matters. Support resource planning and CAPEX for QC Scientific degree (ideally pharmacy, pharmaceutical sciences, biology, chemistry or related). Previous experience in a pharmaceutical or similar industry. Excellent first line management skills. Excellent attention to detail, with the ability to work accurately in a busy and demanding environment. Excellent verbal and technical writing skills with the ability to communicate at all levels. Computer literate in Microsoft Office (i.e. word, excel, outlook, PowerPoint). An excellent awareness of cGMP/GLP best practice and processes. The ability to take a leading role within the team and support a high performing quality/safety minded culture. Have excellent time management/organisational skills to perform their job efficiently; requires minimal input from line management to achieve planning/deadlines. Ability to suggest innovative and practical ideas/solutions to problems while using associated continuous improvement tools and techniques.