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Join Ocado Logistics. We're always on the move! We're looking for friendly drivers who are proud to deliver outstanding customer service. Day-to-day you'll be ensuring customer orders arrive safely and with a smile. It's a vital job that involves being out on the road whatever the weather. In return, we provide pre-planned route maps and pre-loaded vans. Every day is different as we deliver shopping for both Ocado Retail and Morrisons. What do you get in return? Contract Type: Permanent Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 4 days out of 7, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is weekly paid. Alongside a safe working environment, we offer perks and benefits to suit everyone: Enhanced digital GP service for you and your dependents 50% earned salary advances for four-weekly paid employees High street shopping and restaurant discounts including 15% off Ocado.com Up to 7% matched pension contributions after three months of service If you want to become a career contender, there's plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! What are the requirements? You don't need any previous experience to join our friendly team, just bring yourself and a positive attitude (plus a full UK or EU driving licence of course), and our amazing training team will do the rest! Some deliveries will involve the handling of alcohol products. For this reason, you must be over 18 to apply. UK or EU Driving Licences only. Licences must be up to date with full name (as shown on your other identification), as well as current home address. Please be advised we do not accept licences with over 6 penalty points or driving bans within the past 5 years. How to apply: Fill in an online application - there is no CV required! Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks. We will run a Disclosure Barring System check (DBS). If you match what we are looking for, we will organise a start date. About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. Join Ocado Logistics, where there are bags of possibilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. About Ocado Group When our journey started, we were all about changing the way people shop for groceries. 20 years later, we're developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world! Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we're looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working. Changing the way the world shops, for good.
Customer Services Leader Full-Time - Permanent Hours: Monday to Thursday 8.30am to 5.00pm / Early finish Fridays. Basic Salary: £30,000.00 to £35,000.00 Per Annum plus Annual Bonus Location: Coalville, Leicestershire Benefits: BUPA Healthcare, Life Assurance, Pension Contribution, Death in Service, up to 28 days annual leave entitlement PLUS Bank Holidays, Early finish Fridays, Free car parking and fantastic career prospects! Our very well established, multimillion pound turnover client, is looking for a highly dynamic and enthusiastic Customer Services Leader to join their team as a Customer Services Manager and take full ownership of the safety, coordination, and effective running of the Customer Services operation. As a Customer Services Leader, you will act as the core point of contact for contractors and take the Customer Services operation under your wing as a Customer Services Leader. You will need to have an upbeat and confident character, who can handle working under pressure and have excellent time management & accountability skills. Customer Services Leader Role: Respond to Customer enquiries efficiently and accurately within a timely manner. Manage customer retention and loyalty through maintaining effective relationships. Natural ability in providing an elevated level of exceptional customer service as a Customer Services Leader Sales order processing including pricing, shipment dates and product delivery. Liaise with operations regarding delayed orders and keep in close contact with Customers accordingly. Participate in management meetings and provide feedback and updates on SLA's. Coordinate and monitor invoice queries ensuring process times are adhered to as a Customer Services Leader. Provide additional support to the Supply Chain Manager regarding tender submissions, project implementations and Project Management Support Recruitment of staff from on boarding through to Training as and when required. Under take other ad hoc duties and responsibilities for assigned by your manager Customer Services Leader Candidate: Previous experience as a Customer Services Leader or Customer Services Supervisor or Customer Services Manager is ESSENTIAL High attention to detail within a fast paced and pressured environment An enthusiastic and dynamic personality with a highly proactive attitude. A natural ability to instantly develop a conversational relationship Customer Services Leader Benefits: BUPA Healthcare Life Assurance Pension Contribution Death in Service up to 28 days annual leave entitlement PLUS Bank Holidays Free car parking Fantastic career growth prospects! Early finish Fridays! Interviews: to be held ASAP
Forde Recruitment are currently recruiting for a Customer Experience Team Leader on behalf of our client, An evolving global automotive business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. The Role This role requires you to provide excellent and inspirational leadership to the client experience team and wider client stakeholders. You must have the ability to drive and increase performance by taking a strong customer focus approach, monitoring, and supporting advisors to ensure that business, knowledge base and work processes are adhered to and make sure that department SLAs are being met or exceeded. There is a key requirement to ensure that all quality standards are continuously met or exceeded, and that the customer always receives a positive consumer journey. Through call monitoring of work carried out by the team and interdepartmental liaising you will ensure a consistent approach across all work streams. Location: Bruntingthorpe Salary - £35,000 Hours: Monday-Friday 08:00-17:00 (40 hours per week) Your Responsibilities You are responsible for managing the day-to-day delivery of the customer experience team ensuring a consistent high standard of customer services. Create an environment that engages high performing individuals to excel in delivering all services and skill development, including reviewing the performance of team members identifying training needs, coaching, and planning training sessions. You will confidently share your opinion about working for the business and participate in Employee Surveys, enabling the business to identify areas for improvement for the benefit of everyone. You will sufficiently prepare for your 1:1's, providing examples of how you have demonstrated the right behaviours and taken the right steps to achieve your results. Customer Responsibilities You will strive to develop an excellent Customer Experience to our customers. Improve the client experience by managing team members, monitoring, and analysing results and implementing changes where necessary. Report on telephone data to help implement change and make the team as efficient and effective as possible. Whilst maintaining call quality standards, including setting and meeting performance targets for speed and efficiency. You will personally participate to improving our client experience. You will act as an escalation point for Client issues & complaints at an operational level. You will provide support to resolve everything swiftly and professionally, reducing the client dissatisfaction. If things cannot be resolved promptly, you will escalate concerns appropriately for resolution. Requirements You will need to have an outgoing personality, have proven leadership skills, and the role can be demanding but also very rewarding. Previous experience in leading a customer service/ administration team is a prerequisite for the role and must be demonstrated in any application. Benefits 5% Annual Bonus 4% Pension contribution 25 days holiday Bank hols Birthday Off Wellbeing Charity Days This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Coordinator working for a business based in Loughborough. In this role you will be the main point of contact for all customers via email and telephone. You will be required to deal with order processing, handling enquiries and dealing with customer complaints in an efficient and friendly manner. This is a permanent, full time position THE ROLE & YOUR RESPONSIBILITIES: To take incoming calls from customers via telephone, fax and email. To ensure orders and sample requests are processed immediately. To liaise with the Commercial Department with regard to out of stock items or 'specials'. To advise customers of any delays or problems and continue to keep them informed. To advise the Accounts Department and Sales Managers of any discrepancies on credit limits. To inform Team Leader of any issues affecting Customer Service. To maintain any paperwork/filing on a daily basis. To adhere to all general office procedures. To investigate all credits and returns fully and action where necessary. To report all quality failures by warehouse or external carriers promptly via the correct procedures. To keep up to date all information held on the country profiles for shared use. To produce export documentation where necessary To dispatch all sampling materials following new launches as instructed by the Sales Managers. To inform Sales Manager of any additional sampling needs of the customer. To provide sales information to the Sales Managers as requested. To obtain a good working knowledge of all export markets by working closely with other members of the team To provide assistance and support to any member of the team as and when requested. To provide assistance in other areas of the customer services department, and be fully aware of all customer service procedures. Take ownership to learn and improve product knowledge. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Fluent German and English. Excellent written and verbal English skills. Experience and thorough understanding of exporting products to overseas markets (shipping etc) including the production of export documentation Strong computer literacy in MS Office 1yr min export Customer Services experience. Able to multi-task See tasks to conclusion Organised Pro-active and a team player Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Our client is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard. Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times. Scope of Role: To oversee a growing portfolio of customer accounts ensuring these are administered and managed effectively and in line with agreed SLA's. In addition to ensure all customer interaction is to a high standard and provides the experience expected. Objectives for Role: Process Management Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales. Efficient and accurate filing of vehicle documents Process daily post, ensuring all documents are posted to the correct customers on time. Responsible for booking in units at multiple Vehicle solutions locations. Responsible for using multiple external customers databases and systems Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale. Customer Service Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary Be the point of contact for our customers and develop and maintain excellent relationships with our vendors To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs Contact with key customers both within the business and external in order to enhance the customer experience Skills, Knowledge and Experience: Experience of working within rigid regulations and procedures Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction Excellent customer service skills Manage the customer handover experience on site Strong administration skills A keen eye for detail and accurate data entry skills Excellent interpersonal and communication skills both verbal and written. Able to use your initiative and be flexible, reacting to change quickly and effectively Able to work as part of a team to ensure successful delivery of a sale Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload Benefits 25 days holiday Bank Holidays Birthday Off Wellbeing & Charity Days 4% pension contribution This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Transport Planning Dispatcher Salary c£27-£33k pa, depending on experience, plus excellent benefits Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor. We are looking to recruit Transport Planning Despatchers for our site in Stoney Stanton, Leicestershire. As part of the Transport Planning team, reporting into the Transport Planning shift lead, you will work closely with the schedulers, customer services and distribution teams to ensure communication lines are clear and strong with all parties working towards the same result. Responsibilities: Liaise between customer services and distribution providing regular updates on customer run outs, vehicle breakdowns and driver's absenteeism. Able to react quickly to unforeseen changes in the pre agreed plan, maintaining customer expectation. Analyse and report the progress of the distribution plan, highlighting any challenges to senior management across Operations and Sales. Continually improve master data improving customer experience and efficiency communicating with the National Distribution teams updating customer data and completing driver debriefs. Decision making that requires changes in schedules balancing customer experience, operational efficiencies and potential revenues through fulfilled orders. Contribute to the Fulfilment Safety agenda reducing the risk to our drivers, considering planning alternative routes based on incident & monitoring of driving performance, improving customer master data about customer premises and planning of driver breaks etc, supporting Health & Wellbeing. Do you have? Experienced in transport/logistics/distribution? Have strong IT skills with a sound knowledge of SAP and Paragon? Have experience in a fast-paced environment and work well under pressure? An analytical mind The ability to deal with large amounts of data? Attention to detail and process driven? Logical thinker and methodical problem solver? The ability to collaborate and influence others? In return, we offer: 25 days annual leave increasing with length of service, plus statutory bank holidays Single Private Medical Insurance cover with the opportunity to add Family at discounted rate ERs Pension contribution 4.5% for first 2 years and 7.5% after 2 years 4x salary life assurance cover from day 1 Income protection 50% of salary after 2 years Market leading retailer discount scheme with major retailers If you want to see more about our benefits and the business, please visit our Careers page - https://about-us/careers If this sounds like you, please apply by clicking the link below. To be considered for the above opportunity you must be eligible to live and work in UK. At Calor, we are committed to fostering a diverse and inclusive environment where everyone feels valued, respected, and empowered. We believe that our differences make us stronger, and embracing diversity is not only the right thing to do, but it also drives innovation and success. We understand that building an inclusive business is an ongoing journey, and we are dedicated to continually learning, evolving, and challenging ourselves to create a more equitable and inclusive future. We encourage all members of our community to join us on this journey, as we firmly believe that diversity and inclusion are essential for a better, brighter tomorrow.