Our Head of Delivery is a senior-level role responsible for overseeing a team of Delivery Managers and Scrum Masters, and the maturity of the delivery management practices across the teams.
We are looking for a Head of Delivery to join our IT Delivery Team in Milton Keynes.
You will recruit, develop, retain talent, ensure the Delivery Management practice has the required skills and capabilities to meet business needs.
Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount.
The role must work closely with other department heads and sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements.
To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop to gain essential product knowledge.
Night shift is lone working, however you will have adequate shadow shifts and support from a team of long standing team members who know the gentleman and his needs well.
He is fully aware of what is going on around him and able to answer question, he likes to watch tv and films and he enjoys days out with his support workers.