Working as part of a cluster within the wider Technical Services Team, this role provides 1st and some 2nd line IT support to a group of academies within a Trust.
Are you experienced in 1st line support?
Do you have a professional approach to customer service and enjoy helping people?
Working for a Head of Finance, who is new to the role, you will assist him in building an effective and strong team which will deliver the practice's objectives and create a positive, forward thinking environment.
Is your current environment stale and not allowing you to contribute as much as you want to?
As a Senior IT Engineer, you'll play a crucial role in ensuring the smooth operation of our internal systems while supporting our talented cybersecurity team.
We are a leading cybersecurity company based in Cambridge.
We specialize in providing cutting-edge solutions to protect our clients' digital assets.
This exciting new role of Head of Customer Excellence and Service Delivery will actively support the Director of Finance in the successful development and delivery of key aspects of a new finance target operating model (fTOM), including development of a modern and
You will be responsible for the specific planning and execution of the Finance Transformation Programme (FTP) workstream aimed at building Finance's customer service delivery strategy, capabilities assessment, training needs and driving the culture change for putting the customer at the heart of the Finance Division'.
Professional service delivery approach, customer account management and supporting infrastructure, service performance delivery / improvement and customer satisfaction tracking, issue resolution and underlying changes to the culture and behaviours across the function.
The primary purpose of this role is to support the IT Vendor Management and IT Asset Management teams with identifying trusted sources of information, collating the data, creating and reading reports and analysing the results.
The role will provide a hands on learning opportunity to apply data gathering skills in a corporate environment and provide the link between learning and applying those skills.
Principal Accountabilities
Provide support to the IT Asset Management team with gathering, analysing and reporting data for software compliance.