The purpose of this role is to provide an excellent IT service to Thames Water Employees and Contractors, using different communication channels and providing onsite support through our Digital Drop-in Clinics at Primary locations.
As part of our award-winning team, you'll help the business become an intelligent, connected organisation to deliver our digital transformation and turnaround as part of the Service Desk team.
As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do.
Posted by Xact Placements Limited • £31K/yr to £37K/yr
We have an opportunity available for an IT 2 nd Line Engineer to join our client's team based in Swindon.
You will join on a full time, permanent basis and in return, you will receive a competitive salary of £31,000.00 - £37,000.00 per annum depending on experience alongside a great range of benefits, including:
Healthcare maintenance cash plan which can help to cover costs of everyday healthcare including dental, optical, physiotherapy, osteopathy, prescriptions and preventative measures such as health screening.
Act as first point of contact for the IT user community.
Delivering excellent IT Support services to the user community across the Group sites.
Work on specific projects within the Technology Transformation Programme and then share the knowledge and skills you acquire with the rest of the team.
To play a key role in our strategic initiative to reduce customer complaints and enhance our service delivery.
Thames Water are seeking a
Working closely with the Head of Complaints Transformation, you will be instrumental in creating and executing a detailed plan to meet our complaints reduction targets for 2026 and 2027.