As they continue to expand, they are seeking a dynamic Head of Customer Services to lead their customer service operations, ensuring their clients receive exceptional service and support.
Our client is a leading FMCG brand specialising in the production and distribution of arts and entertainment ware across the UK and Europe.
With a commitment to quality, innovation, and customer satisfaction, our client caters to a diverse range of B2B clients, from small retailers to large national accounts.
The Head of Customer Support is for a leading MSP and requires a customer centric individual to lead the growing team of service and 1st line tech support and service teams in what is a thriving MSP professional environment.
Package is negotiable based on experience (package between 70 and 85k, based on deliverables) bens
This role is 4 days PW in the office and 1 from home
Posted by Page Personnel Secretarial & Business Support • £58K/yr to £70K/yr
As the Head of Operations, you will report directly to the CEO, taking on a pivotal role in driving the performance and success of the business's customer acquisition and onboarding processes.
We are working with an entrepreneurial business that, has both the agility and dynamism of an SME and the stability of being successfully established for over 20 years.
This is a unique opportunity to step into a key leadership role within a company that combines the best of both worlds-an innovative, fast-paced environment with the stability and resources of a long-standing organisation.
To support this and future expansion they now seek an experienced Head of Customer Support.
Our client is an established SaaS business, the market leader in its sector, with exciting growth plans.
The role will be accountable for the leadership of the Customer Support function with a focus on the planning and implementation of a strategy to enhance and build on existing services; and team development.
This role covers the first and second level of contact with customers through a variety of communication channels.
By making the customer experience the focus of all you do, providing an excellent service through various communications channels to ensure the right customer outcome is achieved in each interaction.
The Customer Advisor will work in one of three key business areas - Road, Insurance or Driving School.