Working as part of a cluster within the wider Technical Services Team, this role provides 1st and some 2nd line IT support to a group of academies within a Trust.
Do you have a professional approach to customer service and enjoy helping people?
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
Leading the current inhouse software development team and driving productivity.
General
We are delighted to be working with this Cambridge based organisation in their pursuit of a Head of Software Development to lead their growing development team on a full time, permanent basis.
This is a hybrid role which will require occasional travel to their Cambridge office.
Have you previously worked in Field Service at a senior/highly experienced level?
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team?
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