Posted by Strand Recruitment Ltd • £45K/yr to £50K/yr
Are you ready to level up your IT career?
Known for delivering cutting-edge IT solutionsfrom infrastructure support to security and consultancytheir focus on Cyber Essentials compliance makes them a powerhouse in the industry.
Our client, a trailblazing Managed Service Provider (MSP), is on the lookout for a talented 3rd Line IT Support Engineer to join their fast-growing, high-energy team.
We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
We Are TransUnion:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.