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London - Events Assistant - £45K Introduction to the Role The Assistant Events and Conference Services Manager is responsible for leading the on site team and ensuring the department operates smoothly. This role oversees the delivery of seamless services, maintains a motivated team, and upholds a professional image. It requires a senior-level approach to team engagement, client relations, and upholding faultless standards. You will oversee all aspects of the Events and Conference Services team, collaborating with the Events and Conference Services Manager, Goldman Sachs staff, and other service partners. The ideal candidate will be open-minded, adaptable, and able to perform consistently under pressure in a dynamic business environment. Main Duties and Responsibilities: Team Management: Lead, motivate, and develop the Events & Conference Services Team to consistently meet and exceed client expectations. Event Planning: Oversee high volumes of managed and self-managed events within Goldman Sachs. Innovation: Continuously innovate service offerings to improve the contract's value. Service Quality: Maintain high standards for planning and executing events and conferences, including troubleshooting and addressing service issues promptly. Team Engagement: Implement frameworks for team training, communication, and engagement. Client Needs: Anticipate and proactively address client needs through knowledge and personalised service. Coordination: Collaborate with various teams, including Conference Services, Reception, catering, and suppliers. Service Support: Assist with event day service, such as way finding, hosting, fire warden duties, and cloakroom management. Organisational Efficiency: Manage incoming inquiries, event records, and EMS booking procedures efficiently. Attention to Detail: Maintain thorough records, communicate information effectively, and uphold high standards in event areas. Flexible Scheduling: Adapt work shifts to accommodate event timings, including early starts or late finishes. Information Sharing: Ensure smooth service delivery by sharing information with colleagues and management. Issue Resolution: Handle client service issues to maintain client loyalty and resolve non-conformance issues. Safety and Training: Trained in fire warden duties, first aid, and evolving roles in the business. Proven success in managing a team in a world-class corporate or hotel setting. Experience in working alongside team members effectively. Familiarity with collating and reporting statistics. Experience with audiovisual and hospitality services is a plus. Strong understanding of service excellence is essential. Requirements. Proficiency in meeting room booking and visitor management systems such as EMS and Vicinitee. Strong knowledge of Microsoft Office Suite. Understanding of key employment legislation, including grievance, disciplinary, and recruitment processes. Familiarity with health and safety processes and their implementation. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Description: Job Title Conference and Event Coordinator Specialist Location London Corporate Title NCT Working as part of the London based team and within the Event & Partnership Marketing team. The role is executing regional flagship programs across business divisions, building strong relationships with key partners, maintaining strong budget control, and becoming a trusted partner to regional and central teams. This position involves working with key clients and senior stakeholders globally. As a member of the team, you will work closely not only with your direct colleagues but also with business lines directly. What we'll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre. You can expect: Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days' holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme 2 days' volunteering leave per year Key Responsibilities include: Project management, organising an event from concept to completion Budget management and approval, invoice management & reconciliation Coordination of any related client entertainment, including dinners, sporting/ events & activities Venue search, management, including catering & accommodation Sourcing quotes, suppliers, RFP negotiations, contract negotiations, working with legal Measure, track and report on key events in collaboration with the other teams and third-party event conferences Your skills and experience: Solid event execution experience Proven Experience working in a matrix reporting environment, with a proven ability to work globally, with multi locational experience - specifically US and EU A track record in relationship-building and networking Proficiency in computer skills, including knowledge of the Microsoft Office (Word, Excel and Power Point, conference & event registration platforms) Working experience in implementing project government practices, has analytical skills and proven track record in practical application as well as strategic, holistic, solution-orientated approach. Working experience in ability to assess issues, evaluate risk and suggesting corrective measures. How we'll support you Training and development to help you excel in your career Flexible working Coaching and support from experts in your team A culture of continuous learning to aid progression We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required About us Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do. Deutsche Bank in the UK is proud to have been named a Times Top 50 Employer for Gender Equality for three consecutive years. Additionally, we have been awarded a Silver Award from Stonewall for two years running and named in their Top 100 Employers for 2023 for our work supporting LGBTQ inclusion. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides. Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.