Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
The individual will be a key member of the business unit leadership team.
This person will need to build big relationships across multiple stakeholders in order build and shape the future of the categories that they lead directly, as well as the wider business unit performance.
Closing Date: 11th April 2024Location: Nottingham, Full TimeContract: PermanentRecruitment Partner: Frankie McCallister-LyasOverview: This role is a critical linchpin in driving the creation of the best strategies and plans for the business unit while ensuring this is achieved in the most efficient way to hit all the financial, customer and strategic targets for the business unit.
This role drives our Value and Christmas strategies and plans for the total business.
Based in D90 Nottingham, this full-time role combines the best of commercial, marketing and insight to achieve these goals.Joining the Go to Market team presents an exciting opportunity to drive the development of a critical capability at the heart of the new business operating model.About the opportunity:The Go to Market and Planning team sit centrally within the Commercial teams of Boots, reporting into Marketing, though playing a critical role to the total function , across Commercial, Digital and Insights.
Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.
BENEFITS
Work shift flexibility can be offered.
Saturday hours available to include in shift overall if required.
As Head of Marketing for our client's business this role is broad and partners closely with directors across the business.
SF Recruitment is currently recruiting for a Head Of Marketing to join the management team of one of their key clients based in Nottingham.
This is a new role for the business and will be a full-time, permanent position offering a salary of up to £45k per annum, great benefits and a clear growth plan.
They are a dynamic team, working to deliver a differentiated, competitive and customer led range in store.The team are accountable for delivering the sales and profit budget using the key levers of range, price, promotions and distribution to delight our customers enabling them to feel good'.
About the role
Our Category team are at the heart of our business and play a critical role creating compelling reasons for customers to shop at Boots.
Due to an internal secondment, my client is seeking a Head of People for an initial period of 6 months.
Are you an experienced Senior HR Business Partner/Head of People who would like to work within an organisation making big waves in their industry?
The organisation is currently going through some exciting changes including modernising and transforming their target operating model which is having a positive impact on HR and the people in the business.
We're now seeking a Sales Administrator to join our Customer Services team - someone to help maintain and improve customer service.
Providing a welcome and timely response to customer queries via telephone and email, you will provide order confirmations, proof of delivery documentation and other post order communication as requested and contribute to the achievement of high-level service KPI targets in relation to customer needs.
The NSG Group is one of the World's largest manufacturers of glass and glazing products for Architectural, Automotive and Technical Glass sectors.