Working pattern: varied shifts 5 days out of 7 including early mornings (from 5.00am), afternoons, late evenings (until 11.00pm) and weekends, to be discussed at interview
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
General
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
We have an exciting opportunity for a hard-working and personable person to join the team as our new Customer Support Specialist.
You will be required to provide excellent customer service and day to day handling of all existing policy holder requirements post sale and pre renewal for our Delegated Authority, Property Owners & Household products.
You will take relevant actions to ensure we retain the business at every opportunity by enhancing the customer experience.