Our client is on the lookout for a dynamic and dedicated Head of Customer Service to join their team in Milton Keynes.
This role offers an exciting opportunity to be at the forefront of customer service operations, leading with energy and commitment.
The candidate will have the chance to shape the leadership creating meaningful relationships with both clients and team members from service agents to C-suite.
The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
Cavendish Maine are proud to be working as the chosen exclusive recruitment partner to this leading, international pet accessory brand!
The company
A leading international brand of premium pet accessories (cat & dog bedding & feeding categories), stocked by every major retailer of pet products in the UK & Ireland including; Pets At Home, Jollyes & Pets Corner as well as leading homeware retailers such as Next, Dunelm, Robert Dyas & Costco.
They also work closely with major pet Wholesalers along with over 250 leading independent pet, garden and homewares retailers.
A global leader supplying home decor with a significant presence across Europe and the US are looking for an experienced Head of UK Sales to maximize sales growth and revenue.
The role
You will play a key role in driving their business's growth in the home dcor market.
Collaborate with internal and external teams to develop new products and support international trading processes.
Our client, an innovative live music company, is seeking a highly driven Head of Loyalty to advance the company's customer loyalty strategy with a view to expand internationally.
Key responsibilities will include
Taking ownership of setting and delivering the loyalty programme within budget.
Taking responsibility for the long-term strategy and strategic development, and implementation of the loyalty programme.
Our client is a thriving technology business based in Surrey.
They require a seasoned head of sales to mentor coach and ensure the team hit KPI's, win business and and work to maximum efficiency.
Privately owned by a successful entrepreneur, the company employ great people, and have developed a proven platform and deep sector specific services to create unrivalled solutions that deliver and make a difference in their chosen sectors.
As a dynamic and innovative global company specializing in the design of consumer products, we are committed to delivering high-quality products and services to our customers while continuously driving growth and expansion in diverse markets.
Key Responsibilities
Build and Manage Sales Team: Recruit, train, and lead a high-performing sales team comprising employees, agents, and distributors.
Develop and Execute Global Retail & Wholesale Strategy: Lead the development and execution of a comprehensive retail and wholesale strategy with a strong focus on EMEA and APEC regions to drive market penetration and revenue growth.
The Head of Customer Support Operations is a senior role within our client and requires a customer centric individual to lead the growing team of customer service and 1st line tech support teams in a very busy
For this role we are seeking an individual who has a background in telephone based Customer Service and 1st line Tech Support, providing support on