Liaison With: Customers, Council Officers and Councillors, Landlords, DWP, Enforcement Agents, External Collection Agencies, Other Local Authorities, Customer Representatives, Community & Voluntary Organisations, and Stakeholders.
Purpose of the Job
To effectively manage and recover sundry debtor invoice balances, ensuring efficient and appropriate debt recovery procedures are followed.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.