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HEAD OF CUSTOMER SERVICE CARDIFF AREA £60,000-70,000 BONUS BENEFITS Our client, a market leader in their field, are looking for a Head of Customer Service to join their fast-paced and rapidly growing team. As a Head of Customer Service , you will lead the customer support function globally. Your usual hours will be from 9am to 5:30pm however there will be a requirement to support global teams out of hours as well as some travel. BENEFITS This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It's a fantastic working environment in a new office. RESPONSIBILITIES As a Head of Customer Service , you will be: Responsible for performance and maintenance of the customer service activities Responsible for delivering SLA and quality targets through an omnichannel approach. Running teams in all Geographical locations. Leading continuous improvement initiatives with the goal of improving both customer and employee experience Act as the voice of the customer, helping shape business decisions and processes to services and reduce costs. Driving customer feedback to collect demonstrable data to help the business make key decisions on products and services Utilising current technology to improve customer and employee experience, as well as seek out new technology to support improvement Coordinating with various other departments to facilitate problem resolution, and promote customer satisfaction. Supporting and managing third party suppliers globally to deliver exceptional service WHAT YOU NEED To be considered for the role of Head of Customer Service , you will need: Strong leadership skills with experience in managing fast paced support / call centre environments A keen eye for improving processes to make the customer and employee experience better High energy and resiliency to solve daily challenges as well as plan for the future Experience of continuous improvement activities and a key focus on the development of teams. Excellent communication skills NEXT STEPS If you are you an enthusiastic and hardworking individual, and are interested in becoming a Head of Customer Service , then apply with you CV today! Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Why wait? Don't miss out. Apply today!
1 DAY COVER - With Potential of 2 week extension Key Responsibilities: Responsible for providing a high - quality catering service In line with local operational procedures and work schedules. Communicate information relating to food service to users both verbally and by telephone. Notifying management and administration on any discrepancies from receipt to distribution of catering supplies. Organise own day to day work tasks or activities. Reporting details of faults and failures of equipment /fabric of the building to management. Responsible for accepting food in line with department working instructions and using own initiative while complying with all food safety guidelines. Temperature recording of chilled and frozen food. Lifting and storing of provisions. Carryout mop washing duties. To work in a chilled area to allocate the patient food following the correct picking and packing process and adhering to food safety guidelines. Responsible for the allocation of patient food to the housekeepers supporting them in making sure they have enough food to complete the meal service. Assist in the training of new or relief staff. Manually and/or mechanically washing up of utensils. Ad hoc basic food preparation as required. Serving food while maintaining good portion control and presentation. Ensure that the correct cleaning products are used within the Control of Substances Hazardous to Health (COSHH) Regulations, alongside the use of personal protective equipment e.g. safety googles, gloves and aprons. Report accidents, near misses or non-conformities to team leader or manager. Responsible for ensuring the safe disposal/packaging of waste as per EQUANS policy for example Household Waste. Complete all cleaning schedules and any other relevant paperwork accurately within given timelines where applicable. Responsible for the environmental cleaning of floors, work surfaces, dismantling and reassembling of equipment ready for next shift following department procedures. Responsible for maintaining high standards of cleanliness including personal hygiene. Ensure HACCP guidelines are followed. When necessary carryout relief cover for breaktimes, annual leave and sickness. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Your new school This post is being advertised with reference to Schedule 9, Part 1 of the Equality Act (2010). I am currently working with a 3-18 private school in Cardiff to find a female Head of PE and Sport to hit the ground running in a department of 5. The school has high standards of teaching and excellent facilities, allowing the pupils to succeed. The leadership team have a clear vision for the school and communicate it very well to create an inclusive ethos and a strong community feeling. Your new roleYou will be required to teach practical and theory lessons from KS3 - KS5, and work with KS1 and KS2 coordinators to deliver practical lessons to the lower school. The school are looking for someone who can: Organise fixtures and transport. Promote the profile of sport within the school and community. Lead a department of 5. Deliver a wide variety of sports training. Promote the positive school ethos. What you'll need to succeedThe ideal candidate must have previous experience of leading a PE department. You will also have: Strong leadership skills. Ability to promote sports and fixtures. Ability to drive a minibus. Experience teaching up to A-Level. The ability to communicate effectively working in a team. DBS on the update service or be willing to obtain one. Commitment to safeguarding and the welfare of pupils. What you'll get in return This permanent job opportunity will allow you to work in an excellent school in Cardiff with over 550 pupils. You will have the opportunity to manage your own department and boost the profile of sports within the school. You will be on a competitive salary of up to £48,000 per year. Personal development opportunities are also available to further your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.Refer a Friend: Earn £350 in shopping vouchers if we successfully place someone you refer in a role. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk