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Closing date: 30-04-2024 Customer Team Leader Location: Shopping Centre, Culloden, IV2 7LL Pay: £13.32 per hour Contract: 35 hours per week regular overtime, Permanent Part time contract Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. Role will include working on our post office counters, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
Job Title: Retail Assistant Location: American Express Stadium, Brighton Hourly Rate: £12 per hour Hours: To work all home matches for the 24/25 season (Hours outside of matchdays available too, to cover annual leave and sickness within the retail team) Deadline Day: 27th May 2024 About us We compete at the highest levels of football on a global stage whilst keeping our Sussex community spirit. Our vision is to be a top ten Premier League club and a top four Women's Super League club. A commitment to high performance, high professional standards and making a difference is at the heart of everything we do. Come and join our amazing retail team for the 24/25 season! Our goal is to create legendary experiences for every guest or fan that enters our spectacular stadium and we do this with our energetic and passionate team. Join the Seagulls and run with the South Coasts Premier League football team through the 24/45 season. As a Retail Assistant you will serve on the shop floor, handle public enquiries, advise on products and upsell where possible to our customers. About you We are looking for individuals who have previous experience working in a customer service environment. You will also have excellent communication and empathy skills. Matchday's are always fast paced, so it's essential that you are able to remain calm under pressure and multitask effectively. Our values play a pivotal role in our success Our values are not just a list of words we expect our colleagues to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors. As a team we live and breathe these values. Our values are: Treat People Well Exceed Expectations Aim High. Never Give Up Act with Integrity Make it Special Our commitment to Diversity and Inclusion We are proud to be an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values mean that we have a strong ethical culture which allows us to meet the needs of our diverse audience, both on and off the pitch. We encourage applications from individuals regardless of their age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with our People and Culture team. Safeguarding is part of everything we do We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment. This is a UK based job. It is unlawful to employ a person who does not have permission to live and work in the UK. All offers of employment for this role are subject to background checks, including criminal (DBS) and right to work, as well as a full reference history. We do not offer sponsorship for applicants who do not have the right to work in the UK. Application Process: To submit your application for this exciting Retail Assistant opportunity, please click Apply' now. The deadline for applications is the 27th of May 2024. Interviews will take place on the 5th/6th/7th of June 2024 on site at the American Express Stadium, Brighton.