To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Lincoln train station is running a 3 week trial on their ticket barriers from 27/10/24 16/11/24 by extending the time they are covered to include early mornings and late evenings.