To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop to gain essential product knowledge.
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
Provide professional but empathetic service through the claims process via multiple channels including, phone and email - Able to anticipate the customer need and action to ensure process is managed in its entirety
Support customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutions
Ensure a solid understanding of the procedure to be able to give customers accurate and consistent information
Posted by Exchange Street Claims & Financial Services • £28K/yr
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims.
Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers.
You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.