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Purpose of the Role Provide an excellent level of customer service to internal and external stakeholders. Key Responsibilities Responding to issues in a timely manner and owning through to satisfactory completion by taking responsibility for every query received. Escalating issues where necessary in a timely manner and ensuring satisfactory completion. Using reporting to highlight problems areas where issues are failing to be resolved. Inbox management Produce and maintain a tracker spreadsheet to improve visibility of all risk management email inbox status each morning. Escalate to Safety management team when issues are not understood or cannot be dealt with. Any issue requiring urgent assistance to be escalated to the Safety immediately. Compliance Assist the compliance manager on the production, updating of compliance reporting. Assist in updating client compliance systems as required. Produce required KPI reports as per client requirement or the Safety management team. Have full overview of outstanding actions on compliance system and agree procedure for dealing with said actions Become the key person logging and dealing with all H&S and Environmental incidents, help to investigate and close these out. Be able to produce summary and detailed reports to the Safety Management team. Training and Communications Undertake the Savills Pathway on HS & E to gain knowledge and competency in the areas required to work in. Contribute towards the Safety newsletter. Skills, Knowledge and Experience Ability to multi-task and use own initiative. Good administration skills. Good planning and organisational skills. Attention to detail. Good interpersonal/verbal and written communication skills. Energetic and self motivated. Pro-active/takes ownership of responsibilities. Ability to work well under tight deadlines. Friendly and well presented with ability to be client facing Have a "Can Do" attitude. Working Hours - 9.00am 17.30pm #LI-DNI Please see our Benefits Booklet for more information.