Hybrid - 3 days on-site, 2 days remote (after onboarding)
About the Role
This hands-on role spans 1st through 3rd line support, providing both technical expertise and team management to ensure seamless IT service across the organization.
We are looking for an experienced Service Desk Manager to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer.
You will develop strong relationships by encouraging, motivating and challenging your customers to fulfill their potential, whilst ensuring you meet your own job specific targets.
By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives.