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An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis. The successful candidate will ideally have experience working within a call centre environment, a good understanding of CRM, reporting and experience leading a team. The Customer Services Team Leader will be responsible for overseeing the team's performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets. Please note the working hours are 08.45 - 17.30, working Monday - Saturday with alternative Fridays/Saturdays off. Key tasks Determine, plan and direct work flow with the phone team daily Analyse work flow issues and implement workable solutions. Conduct staff 1-1 Meetings (support, informal, appraisals, RTW etc.) and reporting to Operations Manager Pulling daily reports on CRM Prepare rotas for phone & colleague support teams Authorising annual leave Report absences on the internal system and to HR Give clear direction and leadership to the team Achieve call turn around within set timeframes Chair return to work meetings Support with HR including recruitment, inductions and reviews Handle customer enquiries and complaints. Plan and organise the purchase of supplies in accordance with purchasing policies and budgets. Attend weekly EOS leadership meetings Key skills and experience: Previous experience working within a Team Leader position Excellent organisation and management skills Confident and assertive decision maker Strong verbal and written communication skills Positive and motivational If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion you have not been successful
Stores Assistants Immediate start available! £12.50ph An exciting opportunity is now available with a globally recognised Specialist Electronics Company. You will be working as a Materials Technician (Stores Person) specialising in picking and kitting duties. Clean and modern facilities, free car parking, canteen and an outdoor picnic area for sunny days ahead! The role will be for around 1 month possibly longer. The Working pattern: Monday -Thursday 07.30am - 16.30pm - Friday 07.30am -13.00pm (there may be a small degree of flex required). The pay rate will be around £12.50 per hour and paid weekly every Friday. Please apply today or call us on to discuss further. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Stores Assistants Immediate start available! £12.50ph Hook - You will need to have access to reliable transport to get to Hook, the client is located by the train station. An exciting opportunity is now available with a globally recognised Specialist Electronics Company. You will be working as a Materials Technician (Stores Person) specialising in picking and kitting duties. Clean and modern facilities, free car parking, canteen and an outdoor picnic area for sunny days ahead! The role will be for around 1 month possibly longer. The Working pattern: Monday -Thursday 07.30am - 16.30pm - Friday 07.30am -13.00pm (there may be a small degree of flex required). The pay rate will be around £12.50 per hour and paid weekly every Friday. Please apply today or call us on to discuss further. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, temp to perm position. The main purpose of the role is to provide superior customer service support to all customers and stake holders. Responsibilities as a Customer Service Administrator: The main purpose of the role is to provide superior customer service support to all customers and stake holders. Manage telephone and email enquiries Processing orders and information on SAP Working with customers and sales representatives to provide resolutions Establish and promote customer relationship building Requirements: Strong customer service and administration experience Experience with SAP Excellent organisational skills IT literate and good knowledge of Microsoft programmes Excellent written and verbal communication skills This position is working Monday to Friday 08:45 - 17:00 with a 16:30 finish on a Friday, with a 30-minute lunch break. This role is paying £13.30 per hour. Equivalent to a salary of £28,000. If you are interested in this Customer Service Administrator position, please apply below or give Jemma a call at Pertemps Basingstoke.