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Job Title: Collections Manager Location: Rotherham Salary: Up to £35,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: 25-day annual leave entitlement, plus bank holidays. A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures. Free onsite parking. Employee assistance programme, and financial well-being support Great discounts with leading high street names. If you are a member of a professional body, then do let us know because we may consider covering the cost of your annual subscription/membership. Workplace Pension is provided by Scottish Widows About the Role: We're thrilled to be working on a fantastic new opportunity for a seasoned Collections professional who possesses a solid grasp of Consumer Lending, Vulnerable Customers, and TCF principles to join a growing consumer finance lender. As a Collections Manager, you'll lead a small team of 3, spearheading the development and execution of an efficient collections strategy while providing mentorship and direction to team members. Your extensive experience in Collections will be paramount, coupled with a comprehensive understanding of regulatory requirements governing late payment collections. Your meticulous attention to detail will shine through, complemented by your proficiency in Microsoft Office suites, notably Outlook, Word, and Excel. Moreover, your capacity to swiftly adapt within a rapidly evolving environment will be instrumental in driving success. Responsibilities: To develop and implement effective collections strategies to maximise income and productivity. and success rates whilst maintaining positive customer relationships. Ensure compliance with all regulatory guidelines and internal policies as well as staying abreast of Industry trends and best practices. Manage a team of Collections and Business Support Officers, providing guidance, support and training as required. Develop and encourage team members to be the best that they can be. Undertake regular account and telephone audits of team members to ensure compliance with all regulatory guidelines, and internal policies and to identify any training and coaching requirements. Conduct quarterly reviews with all team members to provide feedback on performance/audits and identify any future potential learning and development needs. Ensure the well-being of all team members. Ensure the timely reconciliation of all financial tasks relating to the collection of all customer payments. Prepare regular reports on collections activity presenting data and insights to Senior Management. Collaborate with cross-functional teams including sales, risk and compliance, underwriting and customer service to resolve complaints and escalate customer issues. Contribute to our credit decision process. To manage the onboarding of all new suppliers ensuring that supplier records are managed and maintained with the most up-to-date information in line with internal policies and procedures. To develop strong working relationships with Colleagues, Suppliers, Partners, and other service providers as necessary. Apply all aspects of the desired consumer outcomes of Treating the Customers Fairly (TCF) and Consumer Duty Experience required: Educated to GCSE level in both Maths and English. Solid consumer lending related Collections experience ideally as a team leader or manager or a senior Collector keen to move into a leadership role Knowledge of unsecured lending and the Consumer Credit Act 1974 relating to the same. Excellent communication skills both written and verbal. Patience and Resilience Strong organisational skills with the ability to multitask and prioritise workloads. Ability to work as part of a team and independently if required. Hands-on and able to develop and implement effective collection strategies Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. For more information regarding the role of Collections Manager please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC
Finance Assistant / Accounts Administrator who has excellent numeracy, communication, time-management skills and proficiency using Microsoft Office, especially MS Excel is required to join our busy Finance Team at Fentimans based in Hexham, Northumberland, North East England. SALARY: Competitive Benefits BENEFITS: Company Pension, Life Assurance, Perkbox (providing discounts to many high street retailers, restaurants and leisure activities), plus Free Parking Available on Site. LOCATION: Hexham, Northumberland, North East England JOB TYPE: Full-Time, Permanent JOB OVERVIEW Following an internal promotion, we have a fantastic new job opportunity for a Finance Assistant / Accounts Administratorwho has excellent numeracy, communication, time-management skills and proficiency using Microsoft Office, especially MS Excel. Working as the Finance Assistant / Accounts Administrator you will report to the Group Finance Manager and will be responsible for Billing and Customer Order Credit Management. As the Finance Assistant / Accounts Administrator you will also assist with various Treasury and Accounts Payable duties and the processing of monthly business expenses. In addition, you will work in partnership with other departments to support overall business goals and objectives such as business and process improvements. As a successful candidate you will need previous experience working within a Finance Team and have a good understanding or AP / Accounts Payable and AR / Accounts Receivable. You will also need a solid administrative background with a high attention to detail. ABOUT US Established since 1905, Fentimans have a rich history of botanically brewing premium quality drinks, with knowledge and expertise that has been passed on from generation to generation of the Fentimans family. We are known for our Botanically Brewed and exquisitely crafted soft drinks and mixers but behind the scenes there's a whole lot more to our Fearless World. OUR HEAD OFFICE Fearless House is not just an office in the conventional sense, the home of most of our people but also remains the place where our flavours are still created. The teams you'd probably expect in our business are based here: Customer Service, Finance, Marketing, People & Experience and Supply Chain, but you'll find them rubbing shoulders with the Flavour Creators, Innovators and Developers who bring our famous flavour filled moments to life. OUR VALUES As a growing and ever developing business, continuous improvement and change is our norm. So, it's important our values remain at our foundation, shaped by the people they matter to our team. From the decisions we make to the drinks we produce, our values determine our ideal approach. Innovative - We are agile and embrace change Belief - We dream big and are not scared to fail Collaboration - We work together to achieve our goals Quality - We strive to be the best at what we do Integrity - We trust our people to do the right thing DUTIES Your duties as the Finance Assistant / Accounts Administrator include: Billing: Fulfil and bill UK/Export orders. Chase for POD's when needed for UK orders. Run the billing report and report to the team the billing position throughout the month. Keep track of any shortages and collaborate with the inventory team. Run and balance the fulfil and bill report at the end of the month Customer Order Credit Management: Collate and input data using NetSuite accounting software - perform checks and investigations to resolve queries. Resolve discrepancies between sales orders and invoices and respond to customer enquiries. Complete daily banking transactions and reconciliations. Credit control: monitor client accounts and expediate payments as necessary for both UK and Export customers. Processing sales promotion data. Reconciling customer accounts. Requesting customer credit/ debit notes. Ensure Credit limits and Payment terms to customers are in line with company policy Treasury: Daily download of bank receipts. Prepare and issue the cash forecast email to the Finance Team daily. Send out the bank balance twice a week to the Board and Finance. Upload the invoice and credit note balances to the invoice financing facility's once a week. Execute the monthly drawdown in the bank once a figure is provided Accounts Payable: Accurate processing of three-way matching of supplier invoices. Solve queries on mismatched invoices and orders in conjunction with procurement and/or budget holders. Reconcile supplier accounts and resolve any resulting queries & discrepancies which may arise with missing or unapproved invoices. Make sure that supplier accounts are paid in accordance with agreed terms. Deal with e-mail queries from internal stakeholders and external suppliers Expenses: Processing of monthly company credit card statements and personal expenses CANDIDATE REQUIREMENTS Previous experience working within a finance / accounts team Meticulous and accurate with impeccable attention to detail Proficiency in Microsoft Office, especially MS Excel Experience with using ERP systems A confident communicator with a good telephone manner and able to build relationships with suppliers and stakeholders Proven administrative skills Excellent numeracy skills Understanding AP / Accounts Payable and AR / Accounts Receivable processing DESIRABLE Experience using Oracle NetSuite Previous experience in Purchase Ledger and Sales Ledger control NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P12148 This job is being advertised by AWD online on behalf of Fentimans